Agni is the leading utility vehicles distributors in the country and has been successfully continuing the legacy of the Mahindra brand in Nepal Ever since. Agni has an extensive network comprising 45 dealers and branches across the country, a robust after-sales service network and highly trained manpower.

Service Head

Views: 1603 | This job is expired 5 years, 8 months ago

Basic Job Information

Job Category	:	Construction / Engineering / Architects > Automotive, Electrical/ Electronics, Mechanical, Operation and Maintenance
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu, Central Development Region, Nepal
Offered Salary	:	NRs. 45,000.00 - 55,000.00 Monthly
Apply Before(Deadline)	:	Sep. 19, 2018 23:55 (5 years, 8 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 5 years
Professional Skill Required	:	Technical Skills Budgeting Skills Delegating Skills Monitoring Skills Organisation Skills

Other Specification

Bachelor Degree in Mechanical Engineer or Automobiles
At least five years’ relevant mechanical sector service post qualification experience
Experience of leading and managing people
Ability to analyze complex operational / statistical information and produce accurate / intelligent forecasts and plans
Comprehensive and up to date technical awareness of automobiles standards, mechanical sector procurement and budget setting and monitoring
Excellent written and verbal communication and presentation skills
Personally Effective – excellent organizational skills, ability to prioritize and delegate
Ability to seek out, manage and influence opportunities for continuous improvement and change

Job Description

Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
Displays extensive working knowledge of industry standards and practices, including product details and company services offered
Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by up-selling products and services and taking care of any customer concerns or complaints quickly and professionally
Assists with or performs administrative tasks
Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
Resolves service desk problems and improves current service desk methods to increase productivity and customer service
Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work