The Support and Solutions department ensures the smooth operation and maximum optimization of Logpoint production farms. In this role, you will work closely with customers from diverse domains to integrate various systems and protocols with our world-class SIEM. You will tackle challenges such as integrating new technologies, optimizing performance, and understanding complex network setups to deliver tailored solutions. If you are passionate about solving complex problems, learning continuously, and working in a collaborative environment, this opportunity is for you.

What You Will Be Doing:

• Proactively assist customers with technical issues related to their solution implementation.
• Research, troubleshoot, and perform root cause analysis, communicating findings effectively to customers.
• Identify and provide workarounds or solutions to meet customer business needs.
• Monitor and optimize system performance.
• Write clear RCAs and improve SOPs/runbooks.
• Replicate test cases/bugs and create development tickets following standard procedures.
• Guide customers through resolutions via phone, email, or sessions based on priority.
• Prioritize and manage multiple cases simultaneously.
• Manage customer expectations to avoid escalations.
• Maintain strong relationships with customers and stakeholders.
• Prepare troubleshooting documents for relevant cases and share with the team.
• Mentor and support new hires within the team.
• Resolve escalated cases promptly and coordinate with relevant teams to set priorities.
• Work with SIEM/UEBA/NDR technologies as part of solution delivery.

What You Bring to the Table:

• Passion for tackling complex and advanced technology challenges.
• Strong analytical skills with attention to detail.
• Proactive, self-initiating mindset with a sense of quality.
• Effective communicator with strong interpersonal skills.
• Ability to thrive in dynamic, fast-paced environments and work collaboratively.
• Alignment with Logpoint values—Collaboration, Passion, and Impact.

 Your Skills and Experience:

• Bachelor’s Degree in Computer Science, Computer Engineering, or a related field.
• 5–7+ years in Solutions, Systems, Network Engineering, or Production Operations with customer-facing experience.
• Strong understanding of network and network security concepts.
• Proficient in *nix-like OS, log management, and system troubleshooting.
• Skilled in at least one programming/scripting language (Python, BASH, Java) and metrics/observability stacks (Grafana, Prometheus).
• Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies.
• Good knowledge of web vulnerabilities and cybersecurity.
• Professional certifications such as RHCE, CEH, LPIC, and ITIL (a plus).

 Discover the perks of working with us:

• Competitive Compensation & Financial Security: Competitive pay, festive allowance, SSF.
• Health and Wellness: Medical insurance for you and your family, fitness facilities, and well-being programs.
• Work-Life Balance: Generous leave policies, mandatory vacation, and a five-day work week.
• Flexible Work Options: Work-from-home facility and company-provided meals.
• Professional Growth: Learning & Development support, certifications, and career advancement opportunities.
• Inclusive Culture: Diverse, international environment with a focus on equal opportunity.
• Recognition: Reward and recognition programs.

 Why you would love working at Logpoint:

We’re on a growth journey, we offer a challenging and exciting international work environment on the cutting edge of cybersecurity technology. We strive to deliver outstanding results in a positive, collaborative, and inclusive atmosphere with great opportunities for personal growth and development.

At the heart of everything we do is our values: Collaboration, Passion and Impact. These values are not just words but our way of living. By design, we push to create a culture that is dynamic, positive, and contagious. Where each person can show up as their true self, knowing they are valued, heard, and respected.

Here at Logpoint, you won’t just be solving technical problems, but as a part of our diverse and passionate global team, you’ll be joining a company dedicated to shaping the future of cybersecurity solutions.

Get to know Logpoint:

Headquartered in Copenhagen, Denmark, with offices across Europe, the USA, and Asia, Logpoint is a multinational and multicultural cybersecurity company. Logpoint safeguards society in a digital world by helping customers and Managed Security Service Providers (MSSPs) detect cyberattacks. Combining reliable technology with a deep understanding of cybersecurity challenges, we make security operations easier, giving organizations the freedom to progress. 

We’re on a mission. We want to detect every cyberattack. It’s a bold mission. Some might even say it cannot be done. We’re aiming to prove otherwise. Logpoint’s SIEM and NDR technologies improve visibility and give a multi-layered approach to cybersecurity that helps customers and MSSPs navigate the complex threat landscape.