Senior Manager Operations

Kathmandu

This job is expired 4 years, 5 months ago

Job Category	:	General Mgmt. / Administration / Operations
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Nov. 11, 2019 23:55 (4 years, 5 months ago)

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 10 years

Minimum Bachelors degree – preferably in Travel & Tourism (BTTM)
Minimum 10 years experience in similar role.
Sound knowledge of MS Office – especially MS Excel.
Ability to fluently communicate in both English & Nepali (verbally and written) is a must
Self-motivated, resourceful, highly independent, innovative, creative, and results-oriented
Dynamic, outgoing, with excellent interpersonal skill and with the ability to take initiative and carry out assigned jobs to completion
Manage time and resources well and demonstrate good organizational and strong leadership ability
Candidate must have a experience in working within a travel agency operations and a deep understanding of hotel, flight, car bookings and creating packages
Be able to build relationships and maintain existing connection with travel suppliers i.e. Hotels, Airlines, Car rental companies, guides etc.
Experience in handling air bookings and ticketing is preferred

Lead and develop the team in delivering operational services at agreed service levels consistent with company standards
Supervise daily operations of the department. Address operational issues and concerns in a timely manner, and ensure that that the department’s tasks are executed in smooth and efficient manner
Ensure a high level of cooperation / communication / coordination between Operational team and other departments with all functions in the organization
Provide performance counselling where necessary, both reactively to improve performance and proactively to foster professional development
Make / coordinate bookings as and when required and ensure that the booked services are delivered as promised
Monitor and report on all issues pertaining to the operation, escalating to the Senior Management as and when required
Generate operational reports for management as needed
Respond to all urgent incidents reported by field staff, partners or operation officers
Ensure all guides, tour leaders and relevant parties receive up to date tour information
Perform duties as per the directions of the Sr. Management
Safeguarding of Company assets

We offer:

Attractive Remuneration, Yearly review, Bonus, Incentives, Tips and end of service gratuity and other allowances like transport, child etc. (subject to eligibility)
Comprehensive benefit package that includes: medical insurance, whole body care package, general dental package (annually) to staff and their eligible dependents
Group Accidental Insurance: group accidental life insurance, accidental death and disability insurance, and workers compensation insurance

This job has expired.

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