East West Enterprises

Trading - Export / Import / Merchandising

Technical Service Executive

Views: 1361|Published on: Oct 10, 2023|

Sales / Public Relations

Entry Level

Full Time

Vacancy: 2

Galkopakha, Thamel, Kathmandu|

Experience: More than or equal to 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are looking for a friendly and energetic person to greet consumers, answer and queries with complete focus to maximize consumer satisfaction and encourage commitment and personal learning of workforce.

Main responsibility as a Sales & Service Executive will be to bridge the gap between the business needs of the consumer as mentioned below include.

Provide efficient and effective service to consumers/inmates.
Support to development of Sales & Marketing Strategies.
Conducting market research on rival products.
Designing and implementing marketing plans for company products.
Checking status of sold equipment and provide the efficient software and updates.
Handling consumers complain.
Updating the user and consumers on the latest software.
Assisting service head to handle day to day service related task.
Building good relation with consumers.
Perform installation, maintenance, calibration, and repairs on a wide range of biomedical equipment including imaging systems, patient monitors, infusion pumps, and other medical devices.
Coordinating with media representative and sponsors.
Researches client base to find new customers and sells to them accordingly.
Set the precedent for excellence through leading by example.
Reporting day to day activity to service head.
Oversee consumer complain, equipment status, software inability, equipment dispatch.
Ensuring the safety of the equipment and provide technical assistance.
Assisting service head to ensure the safety in handling of the equipment are in order.
Providing training to clients.
Develop spreadsheets, diagrams and process maps to document needs.
Create and maintain comprehensive project documentation.
Perform risk management to minimize project risks.
Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
Develop a detailed project plan to monitor and track progress.
Ensure that all projects are delivered on time within scope and within budget.
Answering client queries about technical product specifications and uses, maintaining client relations. Schedules appointments and meetings as when necessary.
Set the precedent for excellence through leading by example.
Attend conferences and training as required to maintain proficiency.
Perform other related duties as assigned.

Job Specification

Required qualifications for this job

Required Education Level:Higher Secondary (+2/A Levels/IB)

Required Experience:More than or equal to 2 years

Other Specification

Education: Minimum Intermediate/plus two or Bachelor’s in electricals, electronics, mechanical or equivalent.
Minimum two years’ experience for intermediate/plus two and fresher for Bachelor’s.
Excellent written and verbal communication skills in English and Nepali.
Computer skills in software program & MS Office
Must have valid two wheeler driving license and own Motorbike/Scooter.

Office Hours : 9:30 AM to 5:30 PM

Skills Required

Required skills for this job

Electronics

Sales And Marketing

Technical Support

Electricial

Mechanicial

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Oct 15, 2023

About the organization

East West Enterprises

Trading - Export / Import / Merchandising

Galkopakha, Thamel, Kathmandu, Nepal.

East West Enterprises Pvt Ltd is a company established in 2016 under Company Act of Government of Nepal with a view to provide multi disciplinary services to national and international governmental and non-governmental agencies in various areas.

EWE is a sister company of East West Concern Pvt Ltd (Est.1981). EWE is proud to supply high quality medical equipment’s, accessories and consumables from the best brands around the world like Siemens,Straumann, DentsplySirona, W&H, Sukraa Solutions and more. EWE is also well known for providing the best quality sales and after sales service. Moreover, it focuses on how it can meet the needs and demands of the medical institutions and works towards providing innovative healthcare solutions.

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