Sales Representative

We are seeking a charismatic and customer-focused Online Marketplace Representative to be the face of our online sales platforms. As the first point of contact for our online customers, you will play a critical role in enhancing the customer experience, managing online inquiries, and driving sales through effective communication and representation of our brand.

Key Responsibilities:

Customer Interaction:

• Serve as the primary representative for our online marketplace, interacting with customers via chat, email, and social media.
• Respond promptly to customer inquiries and resolve issues professionally and efficiently.
• Maintain a friendly and approachable demeanor to foster trust and loyalty.

Sales and Promotions:

• Promote products and services, highlighting their benefits to drive sales.
• Suggest complementary products to increase order value and enhance the customer experience.
• Keep customers informed about ongoing promotions, new arrivals, and discounts.

Brand Representation:

• Uphold and communicate the brand’s values and vision in all customer interactions.
• Ensure the tone and style of communication align with the company’s identity.
• Build trust and loyalty by delivering exceptional service and support.

Order Management:

• Assist customers in placing and managing their orders on the online marketplace.
• Coordinate with internal teams to ensure timely order fulfillment and delivery.
• Address and resolve any order-related issues or complaints.

Marketplace Optimization:

• Monitor and update product listings to ensure accurate and engaging content.
• Gather customer feedback and share insights with the team to improve offerings and user experience.
• Stay updated on marketplace policies and best practices to ensure compliance and efficiency.

Reporting:

• Maintain detailed records of customer interactions, inquiries, and feedback.
• Provide regular reports on sales performance, customer satisfaction, and trends

What We OFFER!

• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• Competitive salary with performance-based incentives.
• The chance to be a key representative of a growing brand.