Sales Manager

Reporting To: CMO

Role Overview

Pick & Drop is looking for a high‑ownership Sales Manager who can personally drive B2B sales in the field while building a structured, scalable sales engine. This role is responsible for acquiring new clients, strengthening existing client relationships, leading field sales associates, and continuously feeding market insights back into the company.

This is not a desk-based role. You are expected to be in the market, meeting sellers, brands, and partners, understanding their pain points and converting those insights into revenue and growth initiatives.

Key Responsibilities

1. Client Acquisition & Revenue Growth

• Design and execute monthly and quarterly client acquisition plans by segment and geography.

• Generate qualified leads through field visits, referrals, partnerships, and targeted outreach.

• Own the full B2B sales cycle: discovery, solution design, pricing, negotiation, closing, and onboarding handover.

• Improve conversion rates by sharpening qualification, value proposition, and proposal quality.

2. Client Relationship Management

• Build and maintain strong relationships with e-commerce sellers, social-commerce businesses, brands, and platforms.

• Conduct structured check-ins with key accounts to identify service issues and growth opportunities.

3. Market Research & Field Insights

• Systematically collect market intelligence during client meetings: competitor pricing, service gaps, emerging needs, and buying behavior.

• Translate field insights into clear, actionable recommendations for operations, technology, and marketing teams.

• Act as the voice of the customer inside the organization.

4. Sales Team Leadership

• Recruit, onboard, coach, and manage field sales associates.

• Set clear weekly activity targets: client visits, demos, proposals, and closures.

• Run weekly sales reviews focused on pipeline health, learnings from the field, and objection handling.

• Build a culture of accountability, follow-up discipline, and continuous improvement.

5. CRM & Sales Operations

• Ensure 100% adoption of CRM for leads, meetings, follow-ups, deal stages, and outcomes.

• Maintain a clean and accurate sales pipeline and forecast.

• Develop sales playbooks, scripts, pitch usage guidelines, and standard proposal templates.

6. Cross-Functional Collaboration

• Work closely with marketing on lead-generation campaigns, referral programs, and partner initiatives.

• Coordinate with operations to ensure smooth client onboarding and realistic service commitments.