Sales and Reservation Executive

Club Himalaya

Kathmandu

Key Skills: Management Communication Risk Management Public Relations

This job is expired 11 months, 1 week ago

Sales and Reservation Executive

Basic Job Information

Job Category	:	General Mgmt. / Administration / Operations
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	May. 22, 2023 23:55 (11 months, 1 week ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	Management Communication Risk Management Public Relations

Other Specification

Minimum Bachelor degree
1 - 3 years’ experience in the relevant field
Knowledge of IDS/ other hotel PMS system

Job Description

Work as a part of sales and reservation team and process reservations by mail, telephone, social media , sales office, other hotel departments, and travel agents.
Indept knowledge about the property including the type of rooms available as well as their location, layout etc.
Knows the selling status, rates, and benefits of all packages plans.
Maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Maintaining quality service by establishing and enforcing organization standards.
Contributing to team effort by accomplishing related results as needed.
Preparing and sending reports, quotes and proposals and other required correspondence with the guests and analysing, and summarizing information.
Contacting potential and existing customers on the phone, by email, and in person.
Researching prospects and generating leads.
Meeting daily, weekly, and monthly sales targets.
Knows the credit policy of the hotel and how to code each reservation.
Processes cancellations and modifications and promptly relays this information to the front desk.
Handles daily correspondence. Responds to inquiries and makes reservations as needed.
Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
Getting information about areas of interest in order to target more clients in particular seasons.
Processes payments and refunds and maintain reports regarding the same
Making necessary arrangements for clients travel programs.
Tracks future room availability on the basis of reservations and help develop forecasts for room revenue and occupancy.
Helps develop room revenue, occupancy forecasts, discount and other required reports on timely basis
Monitor and process payments, advances and refunds
Getting information about areas of interest in order to target more clients in particular seasons
Open and close the availability as and when required of hotel in all the OTA channels, IDS channels and on the hotel website.
Configuring rates on the hotels property management system.
Ability to upsell