About the job

Company Description

Wiexo Inc. is a team of passionate technologists dedicated to driving digital transformation through innovative software services. We specialize in delivering tailored software solutions that streamline operations, enhance productivity, and fuel business growth.

Role Description

This is a full-time remote role for a Sales and Marketing Specialist. The Sales and Marketing Specialist will be responsible for day-to-day tasks such as communicating with customers, providing excellent customer service, managing sales activities, conducting training sessions, and supervising sales teams. The role requires a proactive approach to identify opportunities for business growth and develop strategies to achieve sales targets.

Key Responsibilities

• Customer Communication: Engage with customers via email, phone, and virtual meetings to understand their needs, address their concerns, and provide solutions.
• Customer Service: Deliver exceptional customer service by resolving issues promptly and ensuring customer satisfaction.
• Sales Management: Oversee sales activities, track sales performance, and implement strategies to achieve sales goals.
• Training and Coaching: Conduct training sessions for the sales team to enhance their skills and knowledge, and provide ongoing coaching and support.
• Sales Team Supervision: Supervise the sales team, monitor their performance, and provide feedback and guidance to improve their effectiveness.
• Market Analysis: Conduct market research to identify trends, customer needs, and competitive landscape to inform sales strategies.
• Marketing Campaigns: Collaborate with the marketing team to develop and execute marketing campaigns that drive lead generation and brand awareness.
• CRM Management: Maintain and update customer relationship management (CRM) systems to track interactions and sales activities.

Qualifications

• Communication Skills: Excellent communication and interpersonal skills.
• Customer Service Orientation: Strong focus on providing outstanding customer service.
• Sales Experience: Proven experience in sales and sales management.
• Training and Coaching: Ability to conduct training sessions and provide coaching to team members.
• Technology Industry Experience: Experience in the technology industry is a plus.
• Education: Bachelor's degree in Business Administration, Marketing, or a related field.
• Analytical Skills: Strong analytical skills to interpret sales data and market trends.
• Problem-Solving: Effective problem-solving abilities to address customer issues and sales challenges.
• Team Player: Ability to work collaboratively with cross-functional teams.
• Adaptability: Flexibility to adapt to changing market conditions and customer needs.
• Tech-Savvy: Proficiency with CRM software and other sales and marketing tools.

Preferred Qualifications

• Advanced Degree: BBA or advanced degree in a related field.
• Digital Marketing Experience: Knowledge of digital marketing strategies and tools.
• Leadership Skills: Demonstrated leadership abilities to motivate and lead a sales team.