Retail Store Manager

Nepalgunj, Banke

Key Skills: Communication Teamwork Time Management Customer Service Interpersonal Skills

This job is expired 2 years, 7 months ago

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 3 years
Professional Skill Required	:	Communication Teamwork Time Management Customer Service Interpersonal Skills

Bachelor’s degree in management
Academic qualification won’t matter if you have international retail exposure
A minimum of 3 years of experience working in a retail environment, ideally in a managerial role
A team player and able to handle 30+ staffs
Strong leadership and customer management abilities
Customer service-oriented with in-depth knowledge of basic business management processes
Excellent communication and interpersonal skills
Through understanding of Retail Metrics

Deliver excellent service to ensure high levels of customer satisfaction
Motivate the sales team to meet sales objectives by training and mentoring staff
Create business strategies to attract new customers, expand store traffic, and enhance profitability
Train/Coach and oversee new staff and groom them for the next role
Respond to customer complaints and concerns in a professional manner
Ensure store compliance with health and safety regulations
Develop and arrange promotional material and in-store displays
Prepare detailed reports on buying trends, customer requirements, and profits
Conduct market research and prepare SWOT analysis reports
Prepare various other reports such as weekly, monthly performance reports
Undertake store administration duties such as managing store budgets and updating financial records
Monitor inventory levels and order new items
Conduct retail staff’s appraisals and performance reviews
Play a key role in stock takes
Minimizing store shrinkage and cutting the overhead cost