Hotel Lotus Gems
Hotels / Resorts / Restaurant

Hotel Lotus Gems is an independent, family-run hotel situated on a graceful neighborhood of Boudha Stupa in Kathmandu. Newly built building by well-known tourism by monastic family, it sets itself apart by its passion for Buddhist philosophy, hospitality and commitment to service. Whether you are in Kathmandu as tourist, student or explorer, and want to stay closest to Boudhanath Stupa and convenient with modern facilities, Hotel Lotus Gems team look forward to welcoming you to your new home away from home.

Reservation Officer

Views: 199 | Apply Before: 2 weeks from now

Basic Job Information

Job Category	:	Hospitality > Restaurant management
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Bouddha, kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Jul. 02, 2025 23:55 (2 weeks from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 2 years
Professional Skill Required	:	MS Office Suite Attention to Detail Customer Service Reservation Relationship Management

Other Specification

Previous experience in a customer service or reservations role is preferred, but freshers are encouraged to apply.
Strong communication skills, both verbal and written, with a keen attention to detail.
Proficiency in using reservation systems and Microsoft Office Suite.
Ability to work in a fast-paced environment while maintaining a positive attitude.
Flexibility to work various shifts, including weekends and holidays.

Job Description

We are seeking a highly motivated individual to enhance our guest experience through efficient reservation management. This is an exciting opportunity for those looking to grow in the hospitality industry, and we welcome freshers to apply!

Key Responsibilities:

Responsible for handling online and direct reservations, ensuring accuracy and efficiency in booking processes.
Collaborate with travel agents to facilitate seamless booking experiences and maintain strong professional relationships.
Provide exceptional customer service by addressing inquiries and resolving issues related to reservations.
Maintain up-to-date knowledge of hotel offerings, promotions, and policies to effectively assist guests.
Utilize reservation management software to track bookings and generate reports for management review.
Assist in coordinating special requests and arrangements for guests, ensuring a personalized experience.