Green Park Chitwan

Reservation Officer

Green Park Chitwan

Reservation Officer

We are a company with a broad portfolio of hotel brands, meaning an opportunity for you. Our success flows from the hundreds of people around the Nepal who form part of the Green Park Chitwan team. It’s their ideas, inspiration, and effort that make us who we are. It’s their individuality that we love. So if you want to work somewhere that can offer a rewarding career and room to be yourself, we want all of you at Green Park Chitwan.We’re a truly National business. And when you join us, you’ll see the benefits this can bring you. Not only through the discounts have we offered our employees across the Kathmandu.

WHAT WE OFFER

We recognize the importance of developing our people. That’s why we promise to give you room to grow – investing in you, no matter what region, function or role you are in. We start with getting to know where you are on your journey and identifying what you want to focus on next. The next step is to encourage you to get going! “We promise to give you room to grow. This means that we’ll invest in you, no matter what region, function or role you are in.

We are a company with a broad portfolio of hotel brands, meaning an opportunity for you. Our success flows from the hundreds of people around the Nepal who form part of the Green Park Chitwan team. It’s their ideas, inspiration, and effort that make us who we are. It’s their individuality that we love. So if you want to work somewhere that can offer …

Reservation Officer

Views: 1769 | This job is expired 7 years, 4 months ago

Basic Job Information

Job Category : Hospitality
Job Level : entry
No. of Vacancy/s : [ 1 ]
Job Location : Kathmandu
Offered Salary : None
Apply Before(Deadline) : Jan. 04, 2017 00:00 (7 years, 4 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : Not Required
Other Specification

-


Job Description

  • To manage the reservations operations, ensuring the hotel standards and procedures are fully known and followed.
  • To ensure a proper teamwork and supervise the reservation and telephone operator section at all times.
  • To ensure the all incoming and outgoing room reservation request are attended and handled as per the hotel standards and procedures.
  • To recognize potential clients and to transmit information to the sales Department
  • To recognize VIP guests and to apply the concerned policies.
  • To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.
  • To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own
  • To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recoding it.
  • To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
  • To recognize potential clients and to transmit information to the Sales Department.
  • To call the supervisor or manager for advice in serious cases or if an approval is required.
  • To ensure the accuracy of all booking information entered in the PMS.
  • To maintain an accurate Guest History.
  • To know the competitors and to gather information about their activities and sales.
  • To provide updated reports and statistics to the Management and other departments.
  • To follow up availability and rate charts on booking systems / channels.
  • To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
  • To carry out special projects according to the assignments.

This job has expired.

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