Himalayan Suite Hotel

Hotels / Resorts / Restaurant

Receptionist / Front Desk

Views: 1061|Published on: Oct 06, 2025

Hospitality

+1 more

Mid Level

Full Time

Vacancy: 2

Himalayan Suite Hotel, Thamel, Kathmandu|

Experience: More than 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

The Receptionist is the first point of contact for all guests at the Himalayan Suite Hotel. This role ensures a warm, professional, and efficient welcome and provides seamless guest service from check-in to check-out. The receptionist represents the brand image of the hotel and plays a key role in ensuring guest satisfaction and smooth front office operations.

Key Responsibilities:

Guest Services

Welcome guests with a warm smile and professional greeting.
Handle check-ins and check-outs efficiently using Hotel Management System .
Provide accurate information about room rates, hotel services, and local attractions.
Manage guest requests, complaints, and feedback promptly and courteously.
Coordinate with housekeeping and maintenance for room readiness and service issues.

Administrative & Reservation Duties

Handle online and walk-in reservations accurately.
Maintain guest records, room allocations, and billing information.
Answer phone calls and emails professionally, routing messages when necessary.
Process payments (cash, card, or online) and issue receipts.
Prepare daily check-in/check-out reports for the front office manager.

Coordination & Communication

Liaise with housekeeping, F&B, and management for guest requirements.
Assist with tour bookings, taxi arrangements, and local travel information.
Report unusual incidents, lost & found, or guest concerns to management.
Maintain confidentiality of guest information at all times.

Job Specification

Required qualifications for this job

Required Education Level:Higher Secondary (+2/A Levels/IB)

Required Experience:More than 1 year

Other Specification

Minimum +2 (Intermediate) or Bachelor’s Degree in Hotel Management, Tourism, or related field.
1–2 years of experience in hotel front desk or customer service preferred (freshers with good English may apply).
Proficient in English and Nepali; knowledge of additional languages is a plus.
Familiar with hotel software
Excellent communication, grooming, and interpersonal skills.
Positive attitude, ability to multitask, and strong attention to detail.
Willing to work in shifts (morning/evening/night).

Working Conditions

Shift-based role (8–9 hours per day).
Weekend and holiday duty as per schedule.
Uniform provided by the hotel.
Complimentary staff meal during duty hours.

Compensation & Benefits

Competitive salary based on experience.
Service charge distribution as per hotel policy.
Staff meals and accommodation (if required).
Opportunity for training and career growth within the Himalayan Suite Hotel and partner companies (Himalayan Social Journey).

Skills Required

Required skills for this job

Communication

Multitasking

Customer Service

Front Desk Management

Attention to Detail

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: This job has expired.

About the organization

Himalayan Suite Hotel

Hotels / Resorts / Restaurant

Kumari Club, Shorakhutte, Kathmandu, Nepal

Himalayan Suite Home is a private hotel that effortlessly offers personalized attention and styled accommodation while you are in Nepal. The hotel is based out of bustling and crowded Thamel to something more local yet calm and peaceful. We are located in Sorakhutte which is just a few minutes' walks away from Thamel. Stay relaxed in one of our 27 deluxe rooms and 4 apartments with a fridge and a minibar with all the comforts of home with full backup power, air-conditioning, free high-speed Wi-Fi and LED HD TV with international news and sports channels. You can also find Spa, Jacuzzi and bar for relaxation purposes where you can enjoy a full range of refreshing treatments at the end of the day. With added yoga and massage services, you will feel much relaxed. Enjoy great meals served in our restaurant. Our experienced chef will cater to your needs to soothe your palate. Likewise, if you are in the mood for any international or local cuisine everything will be prepared for you as per your desire and requirement. Also, we have a well-stocked bar to revive your energy.

Himalayan Suite Hotel is the first full-service lifestyle hotel in this area. Himalayan Suite Hotel also offers airport pickup and drop services to our guests. Together with that, we also provide services like onsite travel desk and consultant for your ease. If have any queries regarding your travel destination or want to add trips for your vacation, our dedicated staff are always available at your service. Our friendly and dedicated staff take pride in ensuring that our guests have the most comfortable and memorable stay.