Savaraa Wellness & Spa

Receptionist and Spa Supervisor

Views: 155|Published on: Aug 03, 2026|

Secretarial / Front Office / Data Entry

+3 more

Mid Level

Full Time

Vacancy: 1

Durbarmarg, Kathmandu|

Experience: More than 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

The Receptionist and Spa Supervisor will be the first point of contact for guests and will ensure a warm, elegant, and seamless customer experience from arrival to departure. In addition to front desk duties, the role includes supervising spa operations, coordinating therapists, maintaining service standards, and supporting overall spa administration.

Key Responsibilities

Front Desk & Guest Relations

Welcome guests warmly and provide a luxury hospitality experience.
Manage appointments, bookings, walk-ins, and phone/online inquiries.
Explain spa services, packages, memberships, and promotions confidently.
Handle guest check-in and check-out efficiently.
Process payments, issue receipts, and maintain accurate billing records.
Respond professionally to guest questions, requests, and concerns.
Maintain guest confidentiality and client records.

Spa Operations Supervision

Supervise daily spa operations and ensure services run on schedule.
Coordinate therapist schedules, room allocation, and treatment flow.
Monitor punctuality, grooming, hygiene, and professional conduct of staff.
Ensure treatment rooms, reception, waiting area, and facilities remain clean, organized, and guest-ready.
Check stock levels of spa products, linens, disposables, and amenities and report replenishment needs.
Assist management with opening and closing procedures.

Team Coordination

Support onboarding and daily guidance of reception and therapist staff.
Communicate guest preferences and special requests to therapists.
Encourage teamwork and maintain a positive work environment.
Report operational issues, maintenance needs, or guest complaints to management promptly.

Administration & Reporting

Maintain daily sales records, appointment logs, and attendance records.
Prepare basic daily operational reports.
Assist with inventory tracking and supplier coordination when required.
Support marketing activities such as confirming bookings from social media or WhatsApp inquiries.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 1 year

Other Specification

Candidate Requirements

Previous experience in a spa, salon, wellness center, hotel, or hospitality front desk role preferred.
Strong communication skills in English and Nepali; additional languages are an advantage.
Pleasant personality with excellent grooming and etiquette.
Good organizational and multitasking abilities.
Basic computer skills (booking system, Excel, WhatsApp, email, POS billing).
Ability to handle guests calmly and professionally under pressure.
Leadership ability and willingness to supervise a team.

Working Hours: Full-time, shift-based schedule including weekends and public holidays as required.

Salary & Benefits

Competitive salary based on experience.
Incentive opportunities.
Staff wellness benefits and training opportunities.
Career growth within Savaraa Wellness & Spa.

Grooming & Professional Standards

Uniform must be worn during duty hours.
Minimal, neat makeup and professional appearance required.
Mobile phone use should be limited to work-related purposes while on duty.
Maintain a calm, respectful, and guest-focused attitude at all times.

Skills Required

Required skills for this job

Multitasking

Supervision

Hospitality

Front Desk Management

Guest Service Management

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

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Apply Before: Aug 18, 2026

About the organization

Savaraa Wellness & Spa

Savaraa Wellness & Spa is a luxury wellness destination dedicated to relaxation, beauty, and holistic healing. We are seeking a professional, well-groomed, and responsible Receptionist & Spa Supervisor who can deliver exceptional guest service while overseeing the smooth daily operation of the spa.

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