• Scheduling appointments for pet grooming clients.
• Maintaining the appointment calendar and update it regularly.
• Communicating with clients to confirm appointments and answer any questions they may have.
• Keeping track of grooming supplies and order more when necessary.
• Meeting customer demands and requests.
• Providing excellent customer service and ensure clients are satisfied with their appointments.
• Managing stock levels and making key decisions about stock control.
• Dealing with cash register.
• Making sure that pets service and health and safety are met.
• Responding to customer complaints and comments.
• Assist groomers with tasks such as bathing, brushing, and drying pets.
• Maintaining a safe and clean environment for both customers and employees.
• Implementing and enforcing company policies and procedures.
• Conducting regular performance evaluations and providing feedback to staff members.

Skills:

• Excellent communication skills
• Good organizational skills
• Good interpersonal skills
• Good time keeper
• Can multitask
• Critical Thinking
• Knowledge of pet industry
• Pet lover
• Attention to detail and ability to maintain a high level of cleanliness
• Service Orientation
• Good Listener
• Knowledge of inventory management and ordering processes.