Dom Himalaya Hotel
Hotels / Resorts / Restaurant

Dom Himalaya Hotel features 36 rooms, including tastefully appointed guest rooms, suites and Nepali styled cabanas that offers non-smoking rooms exclusively. Leisure pleasures include a guests-only rooftop courtyard garden, sundeck, and a healing center outfitted with the traditional Tibetan Singing Bowls equipment and SPA.

Our signature restaurant, Dom Himalaya Dibya, serves an eclectic selection of Nepali cuisine and hosts the Nepali Food Fare, where authentic Nepali hawker dish out their tasty specialties. Our Dom Himalaya Dibya and Meeting Conference Room are suitably equipped to cater to a diverse range of functions with personalized catering and meeting planning services.

Discover a quiet urban oasis that feels worlds apart from the bustle of Kathmandu valley, yet just minutes from everything. Your experience at our 3-star hotel in Nepal will be beyond compare.

Our signature restaurant, Dom Himalaya Dibya, serves an eclectic selection of Nepali cuisine and hosts the Nepali Food Fare, where …

Reception

Views: 1095 | This job is expired 1 month ago

Basic Job Information

Job Category	:	Secretarial / Front Office / Data Entry > Reception
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Apr. 02, 2025 23:55 (1 month ago)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	More than 1 year
Professional Skill Required	:	Organisation Skills Communication Customer Service Attention to Detail

Other Specification

Plus 2 (Higher Secondary) or equivalent educational qualification.
1 year of experience in a receptionist or customer service role, preferably in the hotel industry.
Excellent communication and interpersonal skills.
Ability to work effectively in a fast-paced environment.
Proficiency in basic computer applications (Microsoft Office, hotel management software, etc.).
Good organizational skills and attention to detail.
Ability to handle guest complaints and resolve issues professionally.

Job Description

We are looking for a friendly, professional, and detail-oriented Receptionist to join our team. As the receptionist, you will be the first point of contact for guests, responsible for creating a welcoming atmosphere, managing check-ins and check-outs, and providing excellent customer service to enhance the guest experience.

Key Responsibilities:

Welcome guests upon arrival and complete the check-in/check-out process efficiently.
Verify guest identity, handle reservations, and ensure the accuracy of guest information.
Assign rooms to guests and provide keycards, hotel policies, and relevant information.
Answer guest inquiries regarding hotel facilities, services, local attractions, and any other information needed.
Address guest concerns or complaints professionally, ensuring customer satisfaction and resolution.
Handle telephone calls, emails, and other correspondence promptly and courteously.
Assist in managing reservations and ensuring rooms are booked accurately.
Update and maintain the hotel’s reservation system to reflect room availability and guest details.