Setting standards

• Develop quality assurance plans, policies, and procedures; lay down quality assurance standards for raw material, packaging material and the various products offered by the company.
• Interpret and implement quality assurance standards and procedures.
• Evaluate adequacy of quality assurance standards.
• Devise sampling procedures and directions for recording and reporting quality data
• Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality as per set quality standards.
• Devise sampling procedures and directions for recording and reporting quality data
• Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.

Operations

Quality Assurance Standards

• Align all internal processes, policies, and procedures in compliance with statutory requirements.
• Ensure implementation of all quality initiatives at the plants and ensure standardization in adherence to quality specifications at an organizational level.
• Ensure Total Quality Measurement processes in every area of the organization including product design, procurement, supply chain, service, and administration.
• Maintain a comprehensive centralized database for Quality Assurance.
• Ensure that the various certifications relevant for standardization of rice and food quality are obtained by the organization.
• Oversee the quality audit process to ensure effective implementation of Quality Standards in the organization.
• Document internal audits and other quality assurance activities.
• Inspecting output samples using industry-appropriate methods, such as comparing to standards, measuring dimensions and examining functionality.

Consumer Complaints

• Collect and analyze data related to product for which complaints are received and present it to respective teams, production, procurement etc.
• Respond to critical quality complaints from customers and evaluate effectiveness of corrective actions taken for critical market complaints.
• Ensure consumer complaints are translated into process improvement initiatives.
• Take care of daily calibration of instruments.
• Maintain GLP in the workplace.
• Monthly summary, report of FG, RM, GLP and PM.

Vendor Development & Selection

• Provide inputs for selection of vendors for procurement of equipment’s/ material.
• Ensure and facilitate implementation of internal quality systems by the vendors through technical guidelines, support, and monitoring in coordination with the SCM team.

Training & Employee Suggestions

• Build awareness of the employees in quality assurance and audit practices and standards both on the job and through classroom training.
• Oversee implementation of training programmes in food quality across the organization.
• Ensure that employees are well versed with quality testing procedures and that they adhere to quality assurance practices as per the laid-out procedures.
• Develop a culture of continuous improvement and six sigma achievement within the team.