About the job

Objectives of this Role 

• Interpret, build upon, and comply with company quality assurance standards 
• Carefully maintain a complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions 
• Document quality assurance activities with internal reporting and audits 
• Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines 
• Identify training needs and take action to ensure company-wide compliance 
• Pursue continuing education on new solutions, technology, and skills 
• Plan, execute, and oversee inspection and testing of the incoming and outgoing product to confirm quality conformance to specifications and quality deliverables 
• Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR, environmental and health and safety goals/KPIs 
• Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements 
• Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints 
• Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development 
• Provide training and support to the quality assurance team on systems, policies, procedures, and core processes 

Skills and Qualifications 

• Bachelor’s degree with at least 2 years of experience 
• Superb computer competence, including database management 
• Knowledge of quality assurance terminology, methods, and tools 
• Analytical, problem-solving, and decision-making skills 
• Demonstrated knowledge of testing best practices, version control practices, and defect management practice 
• Knowledge of Automation Tools and libraries. E.g. Cypress 

Preferred Qualifications 

• Bilingual in English and Nepali preferred 
• Understanding of Agile/Scrum methodology