About the job

Job Description

• Monitor system performance and delivery metrics diligently, using non-technical methods to detect, track, and report issues. Analyze trends to preemptively address potential problems.
• Act as a crucial liaison between product, delivery, and account management teams, ensuring smooth information flow and efficient issue resolution.
• Develop, maintain, and update comprehensive documentation on processes, issue resolution, and product updates for internal teams and clients.
• Ensure data delivery meets client expectations and service agreements to enhance client success.
• Contribute to continuous improvement through insights from delivery metrics and client feedback. Recommend enhancements to product features, service delivery, and operational processes.

Job Requirements

• Bachelor’s or Master’s degree in Business Administration, Communication, Information Systems, or a related field is preferable.
• Minimum 1 year experience in a product analysis, quality assurance, or a similar role preferred.
• Exceptional analytical and problem-solving skills.
• Strong communication skills, both written and verbal, with the ability to produce clear and concise documentation.
• Proactive, detail-oriented, and able to manage multiple priorities in a dynamic environment.
• Basic understanding of data services and the technical landscape, with the ability to liaise effectively between technical and non-technical teams.

Benefits

• Competitive compensation, including salary and bonus based on personal and company goals.
• Sprawling new 5000sq foot ultra-modern office at Panipokhari, right in front of Rashtrapati Bhawan, in one of the most futuristic buildings in Nepal.
• Informal working environment and a fun culture (we have PlayStation and whatnot, seriously).
• Group Medical Insurance, including the immediate family members.
• Regular wellness programs, company outings, and other engagement activities.
• Regular lunch, snacks, and drinks/tea/coffee are provided at the premises.
• Regular performance evaluation and reviews.
• Opportunities for learning and development.