Pick & Drop is a pioneering last-mile logistics company spreading happiness across Nepal through reliable, efficient, and customer-centered delivery services.

We connect thousands of e-commerce and social-commerce businesses with their customers — making it easier for people to send and receive products anywhere in Nepal.

As we scale rapidly, we’re building the human systems that can sustain this growth. We’re now looking for a People Operations Manager to lead that effort — someone ready to design, build, and scale Pick & Drop’s people and culture foundations from the ground up.

Reports to: CEO

About the Role

This is a rare opportunity to shape and scale the next phase of People Operations at a company redefining logistics in Nepal. You’ll architect and operationalize end-to-end people systems—recruitment, onboarding, performance, culture, and data-driven HR analytics—serving both our in-house teams and field delivery workforce. If you love bringing structure and clarity, thrive in close partnership with leadership, this role is for you.

Your Core Responsibilities

1. Build and Systemize People Operations

• Develop and implement people systems for hiring, attendance, leave, payroll, and performance (integrated into ERP system)

• Maintain accurate employee data, contracts, and compliance documentation.

• Design workflows and SOPs for recurring HR processes across departments.

2. Lead Recruitment & Onboarding

• Build strong hiring pipelines for both delivery riders and office-based roles.

• Run structured, fair, and efficient interview and selection processes.

• Design onboarding journeys that make every new hire feel welcomed and productive fast.

3. Strengthen Performance & Incentives

• Collaborate with department heads to define KPIs and OKRs.

• Develop incentive structures that reward excellence among riders and staff.

• Introduce quarterly performance review systems and coaching check-ins.

4. Drive Culture & Engagement

• Foster Pick & Drop’s values — Care, Trust, Accountability, and Responsiveness — across all teams.

• Organize monthly team interactions, recognition events, and engagement surveys.

• Help create a workplace where everyone feels ownership and pride in their work.

5. Enable Leadership & Learning

• Support managers in conducting effective 1:1s and feedback conversations.

• Identify skill gaps and design short, practical training or learning sessions.

• Help nurture emerging leaders within the organization.

6. Implement People Analytics & Reporting

• Build dashboards and reports for key metrics — hiring funnel, retention, attendance, and payout accuracy.

• Use data to identify challenges early and propose actionable solutions.

• Present insights to leadership on how people operations drive business outcomes.

Why Join Pick & Drop

• Play a pivotal role in strengthening and scaling People Operations in one of Nepal’s fastest-growing logistics companies.

• Work directly with the CEO and leadership team in a fast-moving startup environment.

• Build systems that impact hundreds of people daily — from delivery riders to tech and operations teams.