A Travel Agency

Outbound Holiday Specialist

Views: 120|Published on: Aug 25, 2026|

Others

+3 more

Mid Level

Full Time

Vacancy: 1

Kathmandu|

Experience: More than 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are looking for an experienced Outbound Holiday Specialist who can independently manage the full lifecycle of outbound holiday packages — from initial enquiry to post-trip follow-up — while also mentoring and training junior staff. This is a hands-on, ownership-driven role ideal for someone who thrives in a small team environment and is comfortable managing both client-facing and operational responsibilities.

Key Responsibilities

Holiday Package Management

Handle end-to-end outbound holiday enquiries: consultation, itinerary design, costing, booking, and after-sales support
Design customised and packaged holiday itineraries (flights, accommodation, tours, transfers, travel insurance, visas) based on client needs and budget
Liaise with international suppliers, airlines, hotels, and DMCs (Destination Management Companies) to negotiate rates and confirm bookings
Ensure accurate documentation, invoicing, and timely payments/collections for all bookings
Monitor and resolve issues during client travel (flight changes, emergencies, itinerary adjustments)
Stay current on visa requirements, travel advisories, destination trends, and competitor offerings

Sales & Client Relationship Management

Convert enquiries into confirmed bookings through consultative selling
Build and maintain long-term relationships with repeat clients and referral sources
Upsell and cross-sell related travel products (insurance, add-on tours, upgrades)
Meet individual and team sales/revenue targets

Team Training & Leadership

Train, mentor, and support junior staff and new hires on holiday packaging, supplier systems, and client handling
Develop and maintain SOPs, checklists, and training materials for the outbound holiday desk
Review junior staff's itineraries and quotations for accuracy before client submission
Act as the go-to escalation point for complex outbound queries

Coordination & Reporting

Coordinate with the Melbourne head office and NZ branch to align on pricing, promotions, and shared supplier arrangements
Maintain accurate records in the booking/CRM system
Provide regular reports on sales performance, booking pipeline, and market feedback to management

Requirements

Minimum 2–5 years of experience in outbound travel/holiday packaging, preferably with an established travel agency or tour operator
Strong knowledge of international destinations, airfare ticketing, visa processes, and travel documentation
Proven track record in travel sales and client relationship management
Prior experience training, supervising, or mentoring team members
Proficiency with GDS/booking systems and CRM tools (or willingness to learn company systems)
Excellent communication, negotiation, and problem-solving skills
Ability to work independently and take ownership in a small-team, multi-location setup
Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field (preferred)

What We Offer

Opportunity to grow into a senior/leadership role within a growing, internationally diversified company
Direct exposure to cross-border operations (Australia, Nepal, New Zealand)
A collaborative, flexible small-team culture where your contributions are visible and valued

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Other Specification

Strong knowledge of itinerary planning, costing, and bookings
Experience with airlines, hotels, suppliers, and DMCs
Excellent sales and customer service skills
Strong negotiation and communication skills
Knowledge of visas, travel documentation, and insurance
Proficiency in CRM and booking systems
Team leadership, training, and mentoring skills
Strong problem-solving and decision-making ability
Target-driven with commercial awareness
Excellent organisational skills and attention to detail

Skills Required

Required skills for this job

Team Leadership & Training

Outbound Travel & Tourism

Holiday Package Management

Travel Sales & Client Conversion

Negotiation & Problem Solving

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Documents Required

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Resume

Apply Before: Sep 04, 2026

About the organization

A Travel Agency

A growing and diversified travel company with a strong presence across Melbourne, Kathmandu, and New Zealand, specialising in personalised travel and holiday experiences. The company values exceptional customer service, teamwork, flexibility, and accountability, with a strong focus on delivering seamless travel solutions. With a dynamic and collaborative work environment, it is committed to innovation, long-term client relationships, and providing employees with opportunities for professional growth.

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A Travel Agency

Outbound Holiday Specialist