Operations Incharge

Kathmandu

Key Skills: Interpersonal Skills Leadership Communication Organizational Time Management

This job is expired 10 months, 3 weeks ago

Job Category	:	General Mgmt. / Administration / Operations
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	May. 27, 2023 23:55 (10 months, 3 weeks ago)

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 10 years
Professional Skill Required	:	Interpersonal Skills Leadership Communication Organizational Time Management

Minimum bachelor’s degree – preferably in Travel & Tourism (BTTM)
Minimum 10 years experience in similar role
Sound knowledge of MS Office – especially MS Excel
Fluency in both English & Nepali (verbally and written) is a must
Self-motivated, resourceful, highly independent, innovative, creative, and results-oriented
Dynamic, outgoing, with excellent interpersonal skills and with the ability to take initiative and carry out assigned jobs to completion
Manage time and resources well and demonstrate good organizational and strong leadership ability
Candidate must have experience working within a travel agency operation and a deep understanding of hotel, flight, car bookings and creating packages
Be able to build relationships and maintain existing connections with travel suppliers i.e. Hotels, Airlines, Car rental companies, guides etc.
Experience in handling air bookings and ticketing is preferred

Lead and develop the team in delivering operational services at agreed service levels consistent with company standards
Supervise daily operations of the department. Address operational issues and concerns in a timely manner and ensure that that the department’s tasks are executed in smooth and efficient manner
Ensure a high level of cooperation / communication / coordination between Operational team and other departments with all functions in the organization
Provide performance counselling where necessary, both reactively to improve performance and proactively to foster professional development
Make / coordinate bookings as and when required and ensure that the booked services are delivered as promised
Monitor and report on all issues pertaining to the operation, escalating to the Senior Management as and when required
Generate operational reports for management as needed
Respond to all urgent incidents reported by field staff, partners, or operation officers
Ensure all guides, tour leaders and relevant parties receive up to date tour information
Perform duties as per the directions of the Sr. Management
Safeguarding of Company assets