About the job

Job Title: Operations Coordinator

Position: Full-Time / Remote

About the company

ZAPP, founded in July 2020 is a tech-first company with ZAPP TODAY as a delivery product we built. Zapp helps people swiftly deliver their packages from one location to another with a tap of a button. We have now connected thousands of people through our app around the city who want to deliver their packages to all kinds of places. Keeping in mind our approach to tech first, we acquired Tootle as a brand to operate our ride-sharing services.

By reinventing logistics, mobility, and e-commerce solutions via innovation, we hope to improve the lives of our consumers by making them easier to use, more dependable, convenient, and secure. 

Zapp creates opportunities for its riders to take advantage of new options, extends the reach of individual businesses, and creates a seamless ecosystem for everyone it connects with.

Why work with us:

• Opportunities for career growth and development with hands-on experience.
• A collaborative and innovative work environment.

Job Overview:

We are looking for a dynamic Operations Coordinator to manage our day-to-day operations in Pokhara and ensure seamless communication with our head office in Kathmandu.

Job Description:

• Oversee daily ride-sharing operations in Pokhara.
• Ensure timely and efficient handling of ride requests.
• Monitor driver performance and address any operational issues promptly.
• Coordinate with drivers to maintain high service quality standards.
• Address customer inquiries, complaints, and feedback professionally.
• Implement strategies to improve customer experience based on feedback.
• Supervise and support the local operations team.
• Facilitate training sessions for new drivers and staff members.
• Prepare and submit daily, weekly, and monthly operational reports to the head office.
• Communicate any operational challenges and suggest improvements to the head office.
• Ensure all documentation and records are maintained accurately and up-to-date.
• Ensure compliance with local regulations and company policies.
• Conduct regular safety checks and enforce safety protocols among drivers.
• Manage operational expenses and ensure cost-effective solutions.
• Assist in budgeting and financial planning for the local office.
• Ensure timely submission of expense reports to the head office.

Requirements:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• At least 2 years of experience in operations management, preferably in the transportation or logistics sector.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Ability to work under pressure and handle multiple tasks efficiently.
• Strong problem-solving and decision-making abilities.
• Familiarity with local transportation regulations and market dynamics in Pokhara is a plus.

Working Conditions:

• This is a remote work position based in Pokhara.
• Standard working hours are Sunday to Friday, 10:00 AM to 6:00 PM.
• Flexibility to work outside regular business hours as needed.

Interested candidates are requested to send their updated resume and cover letter to [email protected].