We are seeking an experienced and motivated individual to join our IT Ticketing and Service Department as an Operation In-charge. The Operation In-charge will be responsible for managing day-to-day operations of the department, ensuring that all IT tickets and service requests are handled promptly and efficiently, and overseeing a team of IT professionals.

Key Responsibilities: 

• Manage and supervise the IT ticketing and service department to ensure smooth and efficient operation
• Ensure that all IT tickets and service requests are handled promptly and efficiently
• Monitor departmental performance and provide regular reports to management
• Develop and implement policies and procedures for the department
• Manage relationships with internal and external stakeholders, including vendors and customers
• Provide technical support and guidance to team members as needed
• Ensure compliance with all applicable regulations and standards
• Identify areas for improvement and implement changes to increase efficiency and effectiveness
•  Foster a positive and collaborative work environment that encourages teamwork, creativity, and innovation

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 3+ years of experience in IT service management or a related field
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving and analytical skills
• Experience with IT ticketing systems and service desk software
• Familiarity with network, server, and desktop operating systems
• Ability to work independently and as part of a team

If you are a self-starter with a passion for IT service management, we encourage you to apply for this exciting opportunity.