Elite Solutions

Operation In-charge - IT Ticketing and Service Department

Elite Solutions

Operation In-charge - IT Ticketing and Service De…

Elite is a leading IT Solutions company providing technology solutions in IT infrastructure and alternate delivery channel in banking. The formation of Elite dates back to 1994, established Elite Networks a new venture to provide networking solutions to the computer users in Nepal.
20+ YEARS IN BUSINESS
75+ NO. OF EMPLOYEES
150+ HAPPY CUSTOMERS

Operation In-charge - IT Ticketing and Service Department

Views: 1128 | This job is expired 1 year, 1 month ago

Basic Job Information

Job Category : IT & Telecommunication > H/W Installation/ Maintenance, IT System Management, Network Engineer/ Network Administrator
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : UN park, lalitpur, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Dec. 22, 2023 23:55 (1 year, 1 month ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 3 years

Job Description

We are seeking an experienced and motivated individual to join our IT Ticketing and Service Department as an Operation In-charge. The Operation In-charge will be responsible for managing day-to-day operations of the department, ensuring that all IT tickets and service requests are handled promptly and efficiently, and overseeing a team of IT professionals.

Key Responsibilities: 

  • Manage and supervise the IT ticketing and service department to ensure smooth and efficient operation
  • Ensure that all IT tickets and service requests are handled promptly and efficiently
  • Monitor departmental performance and provide regular reports to management
  • Develop and implement policies and procedures for the department
  • Manage relationships with internal and external stakeholders, including vendors and customers
  • Provide technical support and guidance to team members as needed
  • Ensure compliance with all applicable regulations and standards
  • Identify areas for improvement and implement changes to increase efficiency and effectiveness
  •  Foster a positive and collaborative work environment that encourages teamwork, creativity, and innovation

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 3+ years of experience in IT service management or a related field
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Experience with IT ticketing systems and service desk software
  • Familiarity with network, server, and desktop operating systems
  • Ability to work independently and as part of a team

If you are a self-starter with a passion for IT service management, we encourage you to apply for this exciting opportunity.


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