The British College

Education - School & Colleges

Student Service Officer

Views: 354|Published on: Apr 27, 2026|

General Mgmt. / Administration / Operations

+5 more

Mid Level

Full Time

Vacancy: 1

Trade Tower, Thapathali, Kathmandu|

Experience: More than 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

The Student Service Officer in the Student Services Department is responsible for providing support to students, faculty, and staff by managing student records, coordinating events, conducting student counseling, and maintaining administrative functions. The role also involves organizing orientation programs, handling logistics, and ensuring a supportive and engaging environment for students.

Department: Student Services

Reports To: Manager

Key Responsibilities:

Student Support and Counseling

Provide counseling to students on various issues, including academic, personal, and well-being concerns.
Coordinate and communicate with students and guardians regarding academic progress, attendance, and other student-related matters.
Offer support and information on administrative requirements, program details, and other inquiries via phone, email, or in person.

Classroom and Event Management

Oversee classroom arrangements, ensuring facilities are set up and maintained for classes and events.
Plan and conduct student and faculty orientations and induction programs.
Assist in organizing and coordinating events, including guest lectures, international mobility programs, graduation ceremonies, and alumni events.
Support extracurricular activities such as sports, social events, student exchange visits, and workshops.

Administrative Duties

Manage and update student records in Orbund, including attendance, payment records, and other documentation.
Prepare and distribute official letters, ID cards, parking passes, and other student documents as required.
Coordinate faculty and student log sheets for extra classes and maintain classroom schedules.
Handle student assignment and report collection, and ensure proper filing and record-keeping.

Communication and Liaison

Handle incoming calls, transfer them to appropriate departments, and address queries effectively.
Collect feedback from students on various activities and events to improve services.
Facilitate meetings with program leaders, guardians, and other stakeholders on ,matters related to student services.
Participate in regular briefings and Student Services Department meetings to discuss updates and action plans.

Monitoring and Reporting

Chase up on student attendance, ensuring timely communication with guardians about low attendance reports.
Prepare reports using tools like SurveyMonkey to gather insights on student engagement and program satisfaction.
Handle data entry and maintain up-to-date records across designated platforms for tracking student and departmental activities.

Logistics and IT Support

Assist in managing logistics, including classroom resources, parking arrangements, and other student-related facilities.
Provide basic IT support for students and faculty, and assist with resolving technical issues.
Ensure smooth execution of international mobility programs by coordinating travel and logistics.

General Responsibilities

Entertain and assist guests visiting the campus.
Maintain and update notice boards with relevant student information.
Support the admissions department and other administrative functions as needed.
Display flexibility in supporting different departments, such as accounts, library, and admissions, as required.

Disclaimers: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be a comprehensive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Other Specification

Experience: Minimum 2 years of relevant experience in student services, administration, counseling, or a similar role.
Educational Qualification: Bachelor’s degree in Management, Education, Psychology, or a related field.

Key Skills

Strong communication and interpersonal skills.
Good organizational and coordination abilities.
Ability to handle student interactions with empathy and professionalism.
Proficiency in MS Office and basic administrative tools.
Strong problem-solving and multitasking skills.

Skills Required

Required skills for this job

Communication

Counseling

Administrative

Event Management

Monitoring

Documentation and Reporting

Logistic Management

Class Management

Liaison Management

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: May 12, 2026

About the organization

The British College

Education - School & Colleges

Trade Tower, Thapathali, Kathmandu

Founded in 2011, The British College offers world-class education for aspiring students in Nepal to gain internationally-recognised qualifications from their two partner British Universities: the University of the West of England (UWE) and Leeds Beckett University (LBU).

We have successfully established a distinctive identity as the pioneering global college in Nepal and offer reputed UK degrees and courses that are relevant to the current job market, and enhance the employability of each and every student.

Our aim is to provide students with a global learning experience and worldwide opportunities. We are further defined by our local-to-global approach in the provision of our degrees and courses which are staffed by tutors and administrative personnel from the UK and Nepal. In this way, the College provides premium education that compels students and staff to be globally-minded - a notion which is further encouraged by the multinational companies involved in our student exchange programmes and internships.

We also believe that supporting and interacting with the local community is an integral part of student life, and we are committed to achieving excellence in our research and upholding the highest standards of integrity.

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