• Customer Care
  
• Welcomes guests who arrive late, Check in and Check out procedures
  
• Provide a warm and personalized welcome to guests
  
• Contribute to guest satisfaction by providing a high standard of service in line with procedures
  
• responsible for the hotel once the daytime managers are off duty
  
• Ensures the safety of property and people 
  
• Anticipates guests' needs and takes them into consideration
  
• Handles any guest complaints and/or remarks
  
• Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
  
• Answer phone calls and respond to guest queries
  
• Follows up any customer requests (wake-up calls, taxi etc)
  
• Ensures that guest documentation at reception and in the lobby is available and up-to-date
  
• Handing over the shifts to the morning staffs
  
• Audit the balance report from the afternoon shifts
  
• Prepare bills for the next day guest check outs

Reports to: Front Office Manager

Applying Procedure:

Interested and eligible candidates are requested to submit their updated resume to [email protected]

OR,