About the job

Job Description

• Follow established communication guidelines.
• Seek input from mentors and supervisors.
• Demonstrates flexibility in day-to-day work.
• Perform preliminary assessment of customer requirements.
• Assist the Sales team to prepare technical proposals and Counsel customer on products and services.
• Perform and validate project as per the defined Project Management Standard Operating Procedure (SOP).
• Perform and validate technical support (such as onsite, remote, email, phone support).
• Perform and validate POC of the assigned products as per the SOP.
• Perform and Validate investigation, diagnosis, resolution and recovery from the incidents/problems. When unable to resolve, escalate to next level in accordance with the escalation processes.
• Maintain documentations on deployment and service delivery; prepare daily/weekly reports.
• Keep updated on any given network and security application or device; maintain process of research and knowledge/ skills acquisition.
• Conduct research and development activities pertaining to business, operations, products and services.
• Perform all other technical duties as assigned.
• Must possess the confidence to independently manage the product without any hesitations.

Educational Requirement:

• Must completed Bachelor’s Degree in computing or similar field.
• Years of Experience: Minimum of 2 year experience in IT Industry

Technical Requirement:

• Good knowledge/skill about Fortinet network security solution such as:
• LAN EDGE, WAN EDGE
• Basics knowledge on Authentication Servers: LDAP, RADIUS, Two Factor Authentication (2FA).
• Better understanding of Secure SD-WAN.
• Stupendous presentation skills
• R&D skills must be good.

Other Requirements:

• NSE 4 or CCNA certified are plus point.
• Additional Requirement: Must have valid 2-wheeler license