Marriott Hotels

Multi Property Director Of Sales

Marriott Hotels

Multi Property Director Of Sales

Multi Property Director Of Sales

Marriott Hotels

Experience: More than 3 years
Key Skills: Customer Events Business Relationship Management Federal Regulations Guest Relations Customer Satisfaction

Multi Property Director Of Sales

Views: 94 | This job is expired 1 day, 7 hours ago

Basic Job Information

Job Category : Sales / Public Relations
Job Level : Senior Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Apply Before(Deadline) : May. 22, 2024 14:05 (1 day, 7 hours ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than 3 years
Professional Skill Required : Customer Events Business Relationship Management Federal Regulations Guest Relations Customer Satisfaction

Developing & Executing Sales Strategies

  • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. 
  •  Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. 
  •  Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. 
  •  Assists with the development and implementation of promotions, both internal and external. 

Maximizing Revenue

  • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). 
  •  Recommends booking goals for sales team members. 

Managing Sales Activities

  •  Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. 
  •  Participates in sales calls with members of sales team to acquire new business and/or close on business. 
  •  Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). 

Analyzing & Reporting on Sales and Financial Data

  •  Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals. 
  •  Assists Revenue Management with completing accurate six period projections. 
  •  Reviews sales and catering guest satisfaction results to identify areas of improvement. 

Ensuring Exceptional Customer Service

  •  Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. 
  •  Interacts with guests to obtain feedback on product quality and service levels. 
  •  Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. 
  •  Empowers employees to provide excellent customer service. 
  •  Observes service behaviors of employees and provides feedback to individuals and/or managers. 
  •  Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. 
  •  Ensures that a customer recognition program is in effect throughout Sales. 
  •  Executes and supports the company’s Customer Service Standards and property’s Brand Standards. 
  •  Participates in and practices daily service basics of the brand. 
  •  Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. 
  •  Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. 
  •  Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. 

Building Successful Relationships

  •  Develops and manages relationships with key stakeholders, both internal and external. 
  •  Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. 
  •  Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. 
  •  Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. 

This job has expired.

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