Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. 
•  Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. 
•  Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. 
•  Assists with the development and implementation of promotions, both internal and external. 

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). 
•  Recommends booking goals for sales team members. 

Managing Sales Activities

•  Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. 
•  Participates in sales calls with members of sales team to acquire new business and/or close on business. 
•  Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). 

Analyzing & Reporting on Sales and Financial Data

•  Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals. 
•  Assists Revenue Management with completing accurate six period projections. 
•  Reviews sales and catering guest satisfaction results to identify areas of improvement. 

Ensuring Exceptional Customer Service

•  Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. 
•  Interacts with guests to obtain feedback on product quality and service levels. 
•  Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. 
•  Empowers employees to provide excellent customer service. 
•  Observes service behaviors of employees and provides feedback to individuals and/or managers. 
•  Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. 
•  Ensures that a customer recognition program is in effect throughout Sales. 
•  Executes and supports the company’s Customer Service Standards and property’s Brand Standards. 
•  Participates in and practices daily service basics of the brand. 
•  Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. 
•  Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. 
•  Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. 

Building Successful Relationships

•  Develops and manages relationships with key stakeholders, both internal and external. 
•  Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. 
•  Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. 
•  Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.