About the job

As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) company is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamline workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking a Monitoring Engineer to join our growing team.

What you’ll be doing?

 Daily Production 

•  Performs continuous monitoring of the production state of all assigned customers. 
•  Troubleshoots and corrects technical systems to ensure transactions are moving through the system properly 
•  Recognizes aging transactions and works to resolve issues to keep the transactions moving. 
•  Sees to it that SDS is meeting turn-around-time and that assigned accounts are current with production every day prior to the start of the US workday. 
•  Performs other related duties as assigned. 

 Threat Management 

•  Reviews and troubleshoots items highlighted on the “SDS Systems” threat report. 
•  Assesses and monitors threats daily. 
•  Triages and escalates threats based on age and impact. 
•  Performs other duties as assigned. 

 Analysis & Resolution 

•  Ensures that customer data workflows and exports are executing correctly and within SLAs. 
•  Investigate and correct technical issues with customer data workflows to deliver data correctly and within SLAs. 
•  Understands and follows Smart Data Solutions (SDS) workflow and associated technical systems. 
•  Understands and follows all assigned customer workflows including import and export processes. 
•  Interprets customer business processes, analyzes problems, and recommends programmable solutions. 
•  Applies analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies. 
•  Performs other related duties as assigned. 

 Communication 

•  Communicates to customers (via emails) about SDS workflows. 
•  Communicates to customer of any critical production issues that may affect a customer’s production process. 
•  Communicate to the team lead or manager on any critical production issues related to customers. 
•  Adheres to SDS’s courteous and professional, written and verbal, communication standards. 
•  Performs other related duties as assigned. 

What we’re looking for?

Required Skills

•  Proficiency with Java 
•  Proficiency with Unix-like operating systems 
•  Proficiency with Windows operating systems 
•  Knowledge of relational databases 
•  Oral Communication 
•  Written Communication 
•  Math Aptitude 
•  Organization 
•  Professionalism 
•  Reading 
•  Time Management 

•  At least a 2-year technical degree (or equivalent) 
•  0-5 years similar experience 
•  Experience with technologies listed in previous section 

Why this is the company for you?

Top Benefits & Perks

•  A company culture that is authentic and values teamwork, humility, and fairness! We work hard for our customers and have fun along the way! 
•  A professional development and growth-oriented workplace. 
•  Generous benefits including medical/accidental insurance and Social Security Fund contribution. 
•  Work-life balance with a 5-day work week and leaves as per the Labor Law of Nepal. 
•  Hybrid and Remote work opportunity. 

Who is Smart Data Solutions?

Smart Data Solutions is a technology vendor that brings 22 years of healthcare experience using intelligence and automation to extract data from front office mailroom operations. Today, the company is expanding out from its front office focus and targeting its open-source automation and AI engines toward the entire healthcare operations value chain.  One of the key benefits of working with Smart Data Solutions is their specialized approach to data capture and automation. Smart Data Solutions takes a comprehensive approach to image and document processing, using multiple engines and hundreds of thousands of lines of code to ensure accuracy and make sense of data. Smart Data Solutions has also invested heavily in EDI interoperability, with clearinghouse capabilities that enable them to pivot towards providing value-added services. Using the data they have collected, they are able to offer population health insights to clients, helping them make informed decisions about their largest areas of spending and identifying potential opportunities for cost savings. 

Smart Data Solutions’ global headquarters are just outside of St. Paul, MN with 400+ employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 500 healthcare organizations as clients, including multiple Blue Cross Blue Shield state plans, regional health plans and TPAs, handling over 2 billion transactions of varying types annually with a 98%+ customer retention rate. SDS plans to continue investments into meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results.

SDS has partnered with a leading growth-oriented investment firm, Parthenon Capital Partners, and the Blue Venture Fund, a unique collaboration among Blue Cross Blue Shield (BCBS) companies, to further accelerate expansion and product innovation.

Smart Data Solutions acquired JMS and Associates in Q3 of 2022. The combination of both SDS’ and JMS’ tech-enabled solutions will bring greater operational efficiency through automation to various markets across the healthcare industry. We are able to provide a greater product suite, allowing us to broaden the scope of our solutions to solve more business challenges for our clients and across the industry.

Smart Data Solutions is an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.