• Must have an excellent understanding of medical terminology.
• Good communication skills with foreign client mostly from US/CANADA
• This role requires adequate end to end knowledge of customer services process.
• Good Basic computer knowledge.
• Can Work under stringent deadlines with high accuracy.
• Experience and understanding of customer service Etiquette.
• Handling Voice based calls for Voice agent and back-end data supplementation.
• Adherence to Process/Business policies and Procedures.
• Reports and communicate with Client directly.

Selection Process:

• Written Test
• Interview
• Typing Test above the average.
• Technical round Interview.
• Telephone Etiquette and Good Grammar and communication skills.

Work Day: Monday to Friday (Fixed & Rotational)

Duty Hours: 9 hours a day with 1 hour Break

Training

• We will provide training, guidelines, scripts, chart and any other needful document. This is paid training.

Salary offered, Benefits and more:  

• Gross salary of NRs. 25K to 30k Per month
• In addition to gross salary, benefits such as provident fund, gratuity, fuel allowance, communication allowance, medical insurance, accidental insurance, festival bonus and leave facility from the date of join
• Dynamic and challenging working environment for better learning and career growth opportunity
• Good working culture and environment

If you want to serve the global market through your excellent skills, we are very excited to welcome you on our team. Please apply online or send us your resume at [email protected].

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