The Role
To
provide administrative and strategic development to aid the process of donor
care management. The post holder will be expected to establish a framework of
operations, standards and processes that facilitate a streamline process of
taking donations and give presentations to the target audience wherever
required. The aim is to aid the organization in maintaining donors, nurturing
the donor’s ongoing support, building trust and rapport. Also, giving constant
feedback to the supervisor on how effective campaigns and events are through
effective reporting. This will be from taking a donation through various
methods to processing and reporting the donation.
The marketing officers are expected to find connections and networks and find donors. He/She will be expected to keep updated with the donors, come up with creative ways to engage the donors and make strategies for marketing and event planning. Marketing officers are expected to be visiting many prospect donors throughout the week and at times have to write proposals or other required documents and stay connected with donors with the required documents.
The details of the contacts of donors will be clearly communicated to the admin officials.
Major Tasks & Responsibilities
- Develop and
maintain all administration and processing systems and policies within the assigned
department.
- To continually
identify new ways of improving the donor relationship.
- To manage and
maintain the accuracy of the in-house donations system.
- To supervise
volunteers in carrying out the work of the department as and when needed.
- To write
letters to donors as and when required.
- To assist with
the management of the day-to-day running of the department's work.
- To be the first
point of contact for all fundraising/donation inquiries to the organization and
give presentationS whenever required to the targeted audience.
- Maintaining
electronic and paper filing systems for all donors.
- Maintaining all
fundraising records.
- Supporting in
preparing update reports for all donors as required.
- To work with
the assigned team to communicate appropriately with donors, supporters and volunteers
including the contributing to and the facilitation of mailings, newsletters and
on-line fundraising news.
- To maintain
confidentiality in line with organizational policy in relation to service
users, staff and donor sensitive information.
- Processing all
donations, including compliance with set procedures by the organization.
- To process,
record and maintain all pledge donations received from events via electronic
and paper filing systems for all donors.
- To aid in
development, upkeep and review administrative systems to achieve maximum
efficiency across the team, including document storage.
- To overlook all
responsibilities of the donation process.
- To represent organization
in a professional and appropriate manner at all times.
- To ensure that
all processes relating to incoming donations (telephone, web, cheque & cash
donations) are in line with organizations procedures.
- To identify
donation trends on a regular basis and inform management of these trends.
- To support Food
For Life Nepal with all collections and to ensure that agreements are in place,
money is counted and banked accurately and all correspondence is sent.
- Supporting to
the fundraising activities during busy campaign periods
- To nurture
relationships with fundraisers/donors and go the extra mile when engaging with
them.
- Greet and
connect with fundraisers warmly over the phone (primary communication avenue)
ensuring good customer service is displayed.
- Ability to use
positive language and display an optimistic attitude with donors/fundraisers.
- To maintain
confidentiality in line with organizational policy in relation to service
users, staff and donor sensitive information.
- To assist the
donation manager with the implementation of the annual plan.
- To provide
regular reports to senior team for a comprehensive analysis of pledge donations
and data.
Minimum Qualifications, Skills, Experience,
Training, Knowledge, Ability & Commitment:
- Educational
Qualification: Bachelor’s Degree or Higher
- Excellent
administrative, organizational and presentation skills
- Creativity and persuasion
Skills
- Good
communication and interpersonal skills
- Detail oriented
- Good in using
Microsoft Word, Excel and PowerPoint
- Strong
Leadership Qualities
- Social Media
Management Skills
- Knowledge of
donor trends and preference, office systems and practices
- Excellent in Nepali/
English Written and Oral Communication
- Ability to
establish good internal and external working relations
- Ability to
communicate clearly, effectively and professionally with all stakeholders
- Ability to work
under pressure to agreed deadlines and adapt to change
- Commitment to organizations
vision, mission and faith inspired values, upholding the highest standards in
conduct
- Need to have a
valid driving license (any one, two/four-wheeler) approved by GoN
Note: Must be flexible with A willingness to work weekends, evenings, and during campaign periods, with due Lieu-time provisions granted.