• Develop and maintain diagnostic and troubleshooting mechanisms to escalate issues according to a structured protocol.
• Establish and maintain good relationships with internal team, sales network and service partner in daily operation.
• Create and maintain a robust monitoring and reporting system to evaluate defined KPIs.
• Coordination for issue resolution on defined SLA with various departments.
• Lead, motivate, and train the team to reach set goals and objectives.
• Create sales plans and targets for each of the branches in the region in alignment with business objectives.
• Identify customer grievances and suggest improvements and interventions with the objective of winning the customer back or not losing other customers for the same reason.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, keeping up with current affairs that affect company’s business.
• Suggest new services/products and innovative sales techniques to increase customer satisfaction including cross-selling activities
• Meets sales financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions.
• Prepare budget for new expansion requests as well as make revenue projections to calculate and present return on investment.
• Ensure that any projects proposed that are approved meet the targets as planned in the proposal. If there is any deviation, monitor and suggest immediate corrective actions to ensure target is met.

Benefits:

• Social Security Fund (SSF) 
  
• Communication Allowance    
• Benefits as per law