Similar JobsPowered by Merojob AI
Deadline: Dec 17, 2025
Deadline: Dec 18, 2025
Deadline: Dec 13, 2025
Deadline: Dec 17, 2025
Deadline: Dec 18, 2025
Deadline: Dec 13, 2025
Multinational Companies
+2 more
Full Time
|Job Description
Roles and responsibilities of this job
Who We Are:
Alaya is a place where dreams take shape and grow. Originally founded as Home Loan Experts in 2007, the company expanded its reach by establishing HLE Nepal in 2012, which later rebranded to Alaya. This transformation signifies Alaya's unwavering commitment to supporting not only its customers and clients but also its community and colleagues. Alaya goes beyond being a mortgage industry leader, offering a boundless place of limitless potential where individuals can dedicate their hearts, flourish, and shine. Alaya redefines the power of place, becoming “Your Place” to dedicate your heart, to flourish, and to shine.
Alaya and Home Loan Experts offer more than mortgage expertise; it's a place where you can thrive. Here, we value Passion, Care, and Oneness—caring deeply for our team and embracing unity. Together, the Alaya team works as one family, united in their mission to help people realise their dreams.
To know more, visit our websites: Alaya and Home Loan Experts
About The Role:
As a Customer Relationship Specialist, you will be at the forefront of delivering outstanding service and support to our clients after their home loan has settled. This role combines relationship management, administrative efficiency, and customer retention to ensure clients receive continued value throughout their journey. You will act as a key liaison between clients, brokers, and lenders—resolving issues, identifying opportunities for refinancing or new loans, and building long-term client relationships. Your proactive and customer-centric approach will be instrumental in improving satisfaction, increasing client retention, and contributing to business growth.
Major Responsibilities
Requirements
Why Alaya?
At Alaya, our team is our most valuable asset. We are passionate about creating a work environment where care for one another, passion for excellence, and a sense of oneness drive everything we do. Here’s what you can expect:
Oh also, did we mention, we only work 5 days a week? Mon- Fri.
Besides the list of benefits that the Labour Law mandates, we also offer;
Work hours: 6:00 am to 2:00 pm (non-negotiable) including a 1-hour lunch break
Ready to Join Us?
If you’re passionate about client service and eager to grow with a company that values your contributions, we’d love to hear from you.
Disclaimer: By submitting your job application, you are consenting to the retention of your personal data in our database for recruitment purposes. Your data will be held securely and will only be accessible to authorized personnel.
Job Specification
Required qualifications for this job
Salary
Offered financial and non-financial compensation for this job
Applying Procedure
Click on Login to Apply to get the email address / external link to apply.
Note: You need to be a registered jobseeker to view the applying email address / external link.
Apply Before: Jun 10, 2025
About the organization
Who We Are:
Alaya is a place where dreams take shape and grow. Originally founded as Home Loan Experts in 2007, the company expanded its reach by establishing HLE Nepal in 2012, which later rebranded to Alaya. This transformation signifies Alaya's unwavering commitment to supporting not only its customers and clients but also its community and colleagues. Alaya goes beyond being a mortgage industry leader, offering a boundless place of limitless potential where individuals can dedicate their hearts, flourish, and shine. Alaya redefines the power of place, becoming “Your Place” to dedicate your heart, to flourish, and to shine.
Alaya and Home Loan Experts offer more than mortgage expertise; it's a place where you can thrive. Here, we value Passion, Care, and Oneness—caring deeply for our team and embracing unity. Together, the Alaya team works as one family, united in their mission to help people realise their dreams.
To know more about us and careers, please visit Alaya and to know more about our mortgage business, please visit Home Loan Experts.
