About the job

Role Profile

Job Role: Lease & Tenant Officer

Level: Mid

Supervising Authority: As assigned by Supervisor/General Manager

Office Time: 10 am to 6 pm

Job Description 

• Entry and update the data /details of tenants in Tenant Cloud Software.
• Create financial data of tenants from their respective contract.
• Collect Rental, Cam, Utilities and other payments from tenants. 
• Verify tenants’ billing (Rent, Cam & Utilities) with Finance & Accounts Department.
• Calculate penalty charge regarding late payment fee (Rent, Cam & Utilities).
• Update Daily Collection Report of tenants.
• Assist in collection and follow up of Rental Cam and service utilities.
• Draft a contract of new tenants, contract renewal of old tenants and maintain its folders online & offline.
• Draft and correspondence letter/notice to tenants as per requirement and maintain its acknowledged letters.
• Assist in correspondence with tenants via call/mail for collection to the supervisor.
• Assist in attending queries of potential tenants.
• Recommend and coordinate marketing campaigns related to tenants.
• Recommend policies and procedures by analyzing accounting options.
• Maintains tenants’ confidence and protects operations by keeping financial information confidential.
• Liaison between partner agencies to manage, correspondence and coordinate weekly/monthly branding updates.
• Prepare weekly/monthly/quarterly reports related to rental collection and store occupancy.
• Ensure individual tenant marketing campaigns are in line with Mall guidelines 
• Effectively work on the online tenant-based software system used by the mall 
• Maintain highly organized filing system of Tenant Portfolio (leases, tenants, insurance certificates, vendors, building drawings, contracts and POs) 
• Research and update rental rates, retail trends - perform monthly market surveys.
• As assigned by Supervisor/General Manager.