L1-Support (Field Tech Support) [Outsource]

Views: 2859 | This job was expired 5 months, 3 weeks ago

Basic Job Information

Job Category: IT & Telecommunication
Job Level: entry
No. of Vacancy/s: [ 0 ]
Job Location: Kathmandu
Offered Salary: None
Apply Before(Deadline): Apr. 07, 2017 00:00 (5 months, 3 weeks ago)

Job Specification

Education Level: Bachelor
Experience Required: Not Required
Other Specification
  • Intermediate or Bachelor completed or running at BIM/BIT/BSc CIT etc.
  • Two wheeler with license is compulsory. 

Job Description

  • Provide support on the field is the primary job.
  • Determines customer service requirements by maintaining contact with customers; visiting
  • Operational environments; conducting surveys; forming focus groups; benchmarking best practices;
  • Analyzing information and applications.
  • Develop and implement customer service guidelines, policies and procedures.
  • Identify and implement strategies to improve quality of service, productivity and profitability.
  • Interdepartmental co-ordination with proactive feedbacks.
  • Liaising with supervisors, team leaders, operatives and third parties to gather information;
  • Monitoring department activities to improve quality; minimize errors and track operative
  • performance.
  • Coordinate with HRD and concern area head/ VP/AVP to identify the training needs.
  • Perform jobs as assigned by the company.

This job is expired.

Job Action

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