L1-Support (Field Tech Support) [Outsource]

Views: 3228 | This job is expired 7 years ago

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	entry
No. of Vacancy/s	:	[ 0 ]
Job Location	:	Kathmandu
Offered Salary	:	None
Apply Before(Deadline)	:	Apr. 07, 2017 00:00 (7 years ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required

Other Specification

Intermediate or Bachelor completed or running at BIM/BIT/BSc CIT etc.
Two wheeler with license is compulsory.

Job Description

Provide support on the field is the primary job.
Determines customer service requirements by maintaining contact with customers; visiting
Operational environments; conducting surveys; forming focus groups; benchmarking best practices;
Analyzing information and applications.
Develop and implement customer service guidelines, policies and procedures.
Identify and implement strategies to improve quality of service, productivity and profitability.
Interdepartmental co-ordination with proactive feedbacks.
Liaising with supervisors, team leaders, operatives and third parties to gather information;
Monitoring department activities to improve quality; minimize errors and track operative
performance.
Coordinate with HRD and concern area head/ VP/AVP to identify the training needs.
Perform jobs as assigned by the company.

This job has expired.

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