L1-Support (Field Tech Support) [Outsource]

Views: 2942 | This job was expired 1 year, 6 months ago

Basic Job Information

Job Category : IT & Telecommunication
Job Level : entry
No. of Vacancy/s : [ 0 ]
Job Location : Kathmandu
Offered Salary : None
Apply Before(Deadline) : Apr. 07, 2017 00:00 (1 year, 6 months ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Other Specification
  • Intermediate or Bachelor completed or running at BIM/BIT/BSc CIT etc.
  • Two wheeler with license is compulsory. 

Job Description

  • Provide support on the field is the primary job.
  • Determines customer service requirements by maintaining contact with customers; visiting
  • Operational environments; conducting surveys; forming focus groups; benchmarking best practices;
  • Analyzing information and applications.
  • Develop and implement customer service guidelines, policies and procedures.
  • Identify and implement strategies to improve quality of service, productivity and profitability.
  • Interdepartmental co-ordination with proactive feedbacks.
  • Liaising with supervisors, team leaders, operatives and third parties to gather information;
  • Monitoring department activities to improve quality; minimize errors and track operative
  • performance.
  • Coordinate with HRD and concern area head/ VP/AVP to identify the training needs.
  • Perform jobs as assigned by the company.

This job is expired.

Job Action

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Ganapati Bhawan
Min Bhawan Main Road
New Baneshwor
Kathmandu, Nepal

+977 1 4106700

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