As a Junior Helpdesk Support Executive at FACT Nepal, you will wear many hats and have the opportunity to progress within the company. FACT Nepal provides best-of-class ERP (Enterprise Resource Planning) software solutions to clients from a broad range of industries. You will work in our Implementation and Support team to deliver high-quality customer service to our clients and learn about the entire post-sales process. 

Your key responsibilities

• Pre-implementation Requirement Gathering, Business Process Mapping and Functional Requirements Documentation (FRD) of clients’ accounting and business processes.
• System Setup, Configuration & Implementation of ERP software on client computers
• End-User Training & Post Implementation Helpdesk Support for clients facing technical or functional issues with the software

• A high degree of technical competency with computer systems and software
• Solid foundational Accounting knowledge
• Excellent communications skills and client management skills
• Fluency in English and Nepali (spoken & written)
• Bachelor’s Degree
• Have your own transportation for client visits
• You will need to travel at an average of 25% of the month to do client training and implementation.

Nice to Have Requirements 

• Prior experience with Accounting Software
• Prior experience with an ERP Software Development company, Reseller, Consultancy or End-User
• Knowledge of Microsoft SQL or programming languages

Benefits

• Fuel expenses covered
• Gratuity, Provident Fund (PF) & Social Security Fund (SSF) 
• A management team that supports your growth and learning

About FACT Software

For over 30 years, FACT Software has helped more than 100,000 companies worldwide become more efficient, more productive, and hence more profitable without best-of-class FACT ERP.NG software. It reduces duplication, processes transactions in real-time, and updates report instantaneously helping management to respond quickly and confidently in a rapidly changing business environment.