ThemeGrill
Software Companies

ThemeGrill (themegrill.com) is one of the leading WordPress Themes/Plugins webshops in the world (yes, not just of Nepal). Our themes/plugins have been loved by people all around the globe. Currently, our Products empower more than 500,000 sites and get over 5000 plus downloads on a daily basis.

ThemeGrill is a team of the young and energetic people. Here, we not only work in a fun way but also help each other for the growth and development of an individual’s potential. So, if you are a young enthusiast desiring to take your career higher in the WordPress industry, ThemeGrill is the right place for you.

ThemeGrill is a team of the young and energetic people. Here, we not only work …

Jr-Mid WordPress Technical Support Specialist

Views: 1159 | This job is expired 2 years, 10 months ago

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 4 ]
Employment Type	:	Full Time
Job Location	:	Basundhara-3, Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Jun. 16, 2022 23:55 (2 years, 10 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	HTML Css Wordpress Javascript PHP

Other Specification

Requirements

Should have patience, grace, and a sense of humor
Knowledge of WordPress, Themes, and Plugin is a must (HTML/CSS/JS and PHP )
Excellent command of written English and Grammar
Attention to detail and good problem-solving skills
The capacity to work well within a team
The ability to clearly explain a technical problem to a customer/colleague
Testing and evaluating new products (Themes and Plugins)
Updating and creating documentation
Outstanding listening and questioning skills
Curious to learn and grow

Bonus Points if you also have

Support background in WordPress-related products and related services (include wordpress.org profile link on your CV)
Familiar with tools like HelpMonks, Jira, and Crisp
Proficiency in writing documentation
Experience in customization work according to the client's request
WordPress development experience (e.g., themes, hooks, filters, plugin API, etc.)

Job Description

Respond to support questions about ThemeGrill themes, plugins, and products.
Provide general and technical support to users via Email, Chat, Support Tickets, and Forums.
Gather feedback from customers and prepare the necessary documents.
Collaborate with the developers to resolve issues and achieve better results.
Testing and evaluating new features and technology.
Other related duties as assigned.

What do we offer?

Competitive Salary & Timely Salary Review
We Provide Lunch, Snacks, Tea & Coffee
Friendly Team who are always ready to help.
Fun working environment.
5 days working week.
Bonus for dedicated team members
Timely refreshments and outing programs
Sports Activities: In-house Table Tennis, Badminton court, Carrom Board, Dart Board and Chess to play and enjoy the break time. (We conduct Interoffice Tournament time-to-time on different sports.)
Friendly team who loves to help, go to movies, hiking, play games together