IT Support Specialist

Viridian Tech Private Limited

IT Support Specialist

Viridian Tech Private Limited

Shorakhutte , Hybrid
Key Skills: Problem Solving Multitasking Time Management

IT Support Specialist

Basic Job Information

Job Category : IT & Telecommunication > Customer Support, Hardware Engineer, IT System Management, Security Management of IT System
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Shorakhutte Hybrid
Offered Salary : NRs. 15,000.00 - 20,000.00 Monthly
Apply Before(Deadline) : Sep. 23, 2022 23:55 (1 week, 5 days ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 2 years
Professional Skill Required : Problem Solving Multitasking Time Management

Job Description

Main Tasks and Responsibilities:

  • Installing and configuring computer hardware, software, systems, networks, etc.
  • Monitoring and maintaining computer systems and networks and ensuring users get the maximum benefit from them
  • Responding promptly to service issues and requests
  • Providing technical support across the company 
  • Setting up accounts or systems for new users along with assisting with resolving issues
  • Repairing and replacing equipment or technology and testing/evaluating it as necessary
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Provide support, including procedural documentation and relevant reports, and diagnostic tests.
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Maintaining databases and ensuring system security.
  • Keeping track of technological advancements and trends in IT support.
  • Making others familiar with the current trend and technologies.
  • Guiding the company to transition into the digital platform. 

Qualification Required

  • Minimum bachelor's degree in Computer Science, Information Technology or other relevant fields
  • Preferably two years or more of demonstrated experience 
  • Exceptional ability to provide technical support and resolve queries.
  • In-depth knowledge of computer hardware, software, and networks.
  • Ability to determine IT needs and train end-users.
  • Ability to express ideas clearly and concisely in both oral and written forms
  • A technical, logical thought process
  • An ability to stick to strict deadlines and to prioritize and delegate accordingly
  • A keen eye for detail

No salary bar for qualified candidates.


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