Role Description

• Experience in providing ICT end-user support through a variety of channels including telephone, remote desktop, and face-to-face,
• Skilled communications and work with Customers / Management / other Technicians / Technical Employees, both locally and remotely, in the resolution of software/hardware / network issues
• Applying a logical, methodical, analytical approach to identify and resolve software, hardware, and network problems,
• Diagnostic assessment and replacement of faulty module(s) and/or component(s),
• Management of service levels,
• Accurate updating of CRM systems
• Networking

What you'll need to succeed

• Minimum 1-3 years in working in an ICT environment with solid experience in servicing PC's, Printer's, Server's or Networks.
• Google Workplace (G-Suite) experience is a must.
• Experience with Jira Service Management or ticketing systems.
• Experience in Active Directory
• Demonstrable command of computing, operating systems, applications (word processors, spreadsheets, and databases)
• Excellent Customer service skills
• Excellent team player
• Able to work independently if located at the client's site