IT Support Assistant
Shikhar Organization Limited
Since the inception, Shikhar Organization has been catering to the needs of start-up of business and new entrepreneurs as well as helping all class, society in building their nests and solve the economic problem, uplifting the lives of people associated. Established under the dynamic leadership of Mr. Kedar Nath Sharma, the vision of this organization has always been to form the stable and dependable entity for the entire community. The management is profoundly committed to performing its duties honestly and with due integrity by abiding with the Law of Land and terms and Policies of Government. It functions within the frame work guided by the articles of the association and employee regulations. Led by Mr. Kedar Nath Sharma (Founder), members of Board of Directors, Dedicated and helpful staffs are amongst the contributor of our organization for formation of strong management and functioning of Shikhar Organization

IT Support Assistant

Views: 2307 | This job was expired 4 months, 3 weeks ago

Basic Job Information

Job Category : IT & Telecommunication > Administrative support, Customer Support, Desktop Support, IT System Management, Computer operator
Job Level : Mid Level
No. of Vacancy/s : [ 3 ]
Employment Type : Full Time
Job Location : Bhaktapur and Biratnagar
Offered Salary : Negotiable
Apply Before(Deadline) : May. 31, 2018 23:55 (4 months, 3 weeks ago)

Job Specification

Education Level : Bachelor
Experience Required : More than 2 years
Professional Skill Required : Technical Troubleshooting & Maintenance Computer Hardware/Software
Other Specification

Formal Education & Certification

  • College diploma or university degree in the field of computer science and/or 5 years equivalent work experience

Knowledge & Experience

  • Excellent technical knowledge of network and PC hardware, including Microsoft platform
  • Hands-on hardware troubleshooting experience.
  • Extensive equipment support experience with PC’s
  • Working technical knowledge of current network protocols, operating systems, and standards
  • Ability to operate tools, components, and peripheral accessories
  • Able to read and understand technical manuals, procedural documentation, and OEM guide
  • Ability to conduct research into PC issues and products as required
  • Working knowledge of social media, design and web-based marketing
 

Personal Attributes

  • Effective interpersonal skills and relationship-building skills
  • Strong written and oral communication skills
  • Ability to present ideas in user-friendly language
  • Understanding of the organization’s goals and objectives.
  • Self-motivated and directed
  • Keen attention to detail
  • Analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to work in a team-oriented, collaborative environment
  • Strong customer-service orientation
 

Work Conditions

  • Frequent site visits
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
  • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals

Job Description

Strategy & Planning

  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
  • Accurately document instances of hardware failure, repair, installation, and removal
  • Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs
  • Support development and implementation of new computer projects and new hardware installations
  • Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations
  • Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables and respond to crises in accordance with business continuity and disaster recovery plans

 Acquisition & Deployment

  • Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase
  • Write technical specifications for purchase of PCs and related products
  • Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs

 Operational Management

  • Work with end users to identify and deliver required PC service levels
  • Liaise with, and provide training and support to, end users and staff on computer operation and other issues
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software and networking software products
  • Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
  • Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
  • Monitor and test PC performance and provide PC performance statistics and reports
  • Construct, install, and test customized configurations based on various platforms and operating systems
  • If necessary, liaise with third-party support and PC equipment vendors
  • Provide guidance to junior members of the team if required

Salary & benefits: Will be offered as per the candidates’ experience and qualification. Salary is not a bar for deserving candidates.

Only shortlisted candidates will be called for the further selection processes. Suitable candidates are highly encouraged to apply.

TO APPLY:

Interested Candidates are requested to email us your detailed CV with Cover letter to info@shikharorganization.com

OR,


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