IT Support

Softech Infosys

IT Support

Softech Infosys

Key Skills: Communication Problem Solving Customer Service Interpersonal Skills

IT Support

Basic Job Information

Job Category : IT & Telecommunication > Customer Support, Desktop Support
Job Level : Mid Level
No. of Vacancy/s : [ 5 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : NRs. 16,000.00 - 21,000.00 Monthly
Apply Before(Deadline) : Mar. 10, 2023 23:55 (2 weeks, 2 days ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Professional Skill Required : Communication Problem Solving Customer Service Interpersonal Skills
Other Specification
  • Bachelor’s degree in Computer Science or related field
  • At least 1 year of experience in IT support
  • Knowledge of computer systems, networks, and hardware
  • Excellent problem-solving skills
  • Ability to work independently and as part of a team
  • Excellent communication and customer service skills

Job Description

  • Support staff provides support to our clients
  • Client means those who use our software/products
  • Provide technical assistance and troubleshooting for computer systems, hardware, and software
  • Monitor and maintain IT infrastructure and systems
  • Respond to user inquiries and resolve technical issues
  • Install, configure, and upgrade computer hardware and software
  • Train users on new systems and software
  • Create and maintain documentation of network configurations
  • Monitor system performance and security

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