Reports to: IT Services Manager
Department: IT Services

Job Responsibilities 

• Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. Desktops, Laptops,  disk drives, Projectors, Telephones, and printers) and may assist with testing personal computers and  peripherals on a network to diagnose, hardware versus software problems; 
• Network cable patching, laying, Cable management and troubleshooting. 
• Network rack mounting, installing patch panel and other network equipment (Switch, Router, Access  points etc) mounting and installing. 
• Maintain accurate and complete documentation for Network and cable layout. 
• Prepare data spreadsheets, charts, graphs, and other documents as required. 
• Greet customers and address their requests. 
• Prepare the list of required IT equipment and propose to Line manager. 
• Provide technical assistance to office staff as needed. 
• Assist in software and hardware upgrades. 
• Add or update workstations for office staff. 
• Perform routine PC maintenance and updates for performance efficiency. 
• Supervise and process help desk support requests. 

Note: This job description sets out the main responsibilities but is not intended to be an exhaustive list. Specific duties may change from time to time without changing the general nature of the post and  expected to be flexible in the range of responsibilities s/he undertakes.