Operation and IT Support:

• Provide desktop and server support.
• Assist users with on-desk support for technical issues.
• Configure and maintain managed switches (e.g., Cisco, Networks).
• Manage attendance devices and other network-related hardware.and configure Windows Server, operating systems, application software, and firmware.
• Ensure proper functioning of all installed software and systems.

Ensuring Data Security:

• Safeguard internal data and communications as per the company's IT policies.
• Update antivirus tools, manage firewall security, ensure compliance, and follow industry-standard data protection protocols.

Managing Digital Assets and Infrastructure:

• Oversee the company's computing assets and infrastructure.
• Issue company devices (e.g., laptops) to new employees and handle returns when employees leave.
•  Maintain inventory records of all hardware devices.
• Keep track of ownership and replace obsolete equipment as needed.

Monitoring and Problem Solving:

• Diagnose and resolve technical issues to ensure uninterrupted workflow.
• Troubleshoot problems related to database management, networking, internet connectivity, and virtual meetings.
• Conduct training sessions to enhance digital literacy and data security practices.
• Familiarize employees with new systems and tools.

Creating Performance Reports:

• Monitor and resolve issues in the company's computing systems.
• Create detailed performance reports for the IT department.