Title: IT Officer

Department: BBC Media Action

Grade: 6

Reports To: Finance Manager

Based: Kathmandu

Duration: Till 31st December 2019 with possibility of extension subject to funding

Job Purpose:

Reporting to the Finance Manager, the IT Officer will provide critical IT support to the staff members. The post-holder will be responsible for supporting BBC Media Action’s IT systems, including computers, networks, storage and internet connectivity. S/he will ensure that BBC Media Action IT operations are functioning on a daily basis and make recommendations for improvements. S/he will be a key point of contact for technology support staff in London and other countries in the region. They will manage IT, contractors, to provide further support as needed.

Main duties:

• Provide day to day support for all BBC Media Action office IT equipment, including computers, network, storage devices, internet connectivity and printers
• Ensure that all IT and audio equipment meet BBC safety standards and any Nepal legal requirements
• Work with internet service providers to ensure consistent standards of service, undertake speed tests and monitor availability
• Work with London and regional technology staff on solving internet / ISDN / satellite and other communications issues in Nepal office
• Support production teams in live events and outside broadcasts
• Keep apprised of IT developments in Nepal and the region and provide strategic input on office operations
• Provide input, advice and feedback on the suitability, sustainability and use of new products and processes
• Recognizes changing priorities in the workplace and responds positively, adapting approach and methodology to tackle them
• Actively supports the development of colleagues and the wider technology community through training, knowledge sharing, innovation and driving good practice
• Carries out safety inspections, risk assessments and audits of technical areas and advises management of any defects, including making recommendations for improvements or controls required
• Participate in trainings to share IT knowledge

Essential skills and experience:

• Excellent spoken and written Nepali and English
• Ability to technically service and support PCs, printers, scanners, including the installation of general software packages including Windows (XP, 7, Office 2010, Outlook) and anti-virus software
• Experience of writing comprehensive technical documentation from proposals to technical design documents and user guides
• Experience of training end users and of providing face to face and over the phone remote support
• Genuine interest and enthusiasm for BBC Media Action aims and objectives
• Ability to configure basic routers and service wireless connectivity throughout the office
• Sound understanding of networking hardware, storage systems and backup utilities
• Experience providing technical support in an AV, broadcast, technology, or similar environment, either in studio or outside broadcast environment.
• High degree of self-motivation, planning and organization, and strategic thinking
• Excellent interpersonal skills and a demonstrated ability to lead and work effectively in team situations
• Relevant qualifications, preferably with a technical bias e.g. electronics, media technology and/or demonstrable practical experience
• Knowledge of current and relevant health and safety legislation particularly electrical safety

Desirable Skills and Experience: 

• Solid experience working with Word, Excel, and PowerPoint
• Creative thinker able to find solutions to a variety of issues
• Sound understanding of Nepal media environment and rural audiences

Competencies:

The following competencies (behaviours and characteristics) have been identified as key to success in the job. Successful candidates are expected to demonstrate these competencies.

• Leadership: Is able to inspire and manage a team
• Problem Solving: Is able to simplify complex problems, processes or projects into component parts, explore and evaluate them systematically. Able to identify causal relationships, and construct frameworks, for decision making and problem-solving. Transforms proposals/ideas into practical reality
• Imagination/Creative and Strategic Thinking: Is able to transform creative ideas/impulses into practical reality. Can look at existing situations and problems in novel ways and come up with creative solutions and think strategically about how to achieve results
• Planning and Organising: Is able to think ahead in order to establish an effective and appropriate course of action for self and others. Prioritises and plans activities taking into account all the relevant issues and factors such as deadlines, staffing and resources requirements. Ability to prioritise technical issues and resolve accordingly
• Communication: The ability to get one’s message understood clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information
• Managing Relationships: Able to build and maintain effective working relationships with a range of people. Team working.
• Flexibility: Adapts and works effectively with a variety of situations, individuals or groups. Is able to understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change, and to change or easily accept changes in one’s own organization or job requirements.
• Self-Development:  Able to identify and apply opportunities for learning and development