IT Officer
BBC Media Action
BBC Media Action is the BBC’s international development charity. We use the power of media and communication to help reduce poverty and support people in understanding their rights.

Our aim is to inform, connect and empower people around the world. We work in partnership with broadcasters, governments, non-governmental organisations and donors to share reliable, timely and useful information. We use the power of media and communication to help reduce poverty and support people in understanding their rights. Our aim is to inform, connect and empower people around the world.

BBC Media Action uses various forms of media and communications to tackle poverty and contribute to long-term change in some of the world’s poorest places. To achieve this, we partner with civil society, local media and governments to:

  • Produce creative programmes in multi-media formats which inform and engage audiences and
  • Strengthen the media sector through building professional capacity and infrastructure.

  • Our work in Nepal focuses on governance, resilience and humanitarian preparedness and response with strong gender commitments and focus. BBC Media Action Nepal Office is about to start a research and communications project funded by World Food Programme (WFP) to support improved nutrition and water, sanitation and hygiene (WASH) outcomes in schools and communities in 10 different districts. The work will complement and reinforce WFP’s ongoing Nepal School Meals Programme (NSMP) particularly feeding into its strategies to increase knowledge and uptake of healthier WASH and nutrition practices.

    IT Officer

    Views: 3954 | This job was expired 3 years, 7 months ago

    Basic Job Information

    Job Category: IT & Telecommunication
    Job Level: mid
    No. of Vacancy/s: [ 1 ]
    Job Location: Kathmandu
    Offered Salary: None
    Apply Before(Deadline): Dec. 08, 2014 00:00 (3 years, 7 months ago)

    Job Specification

    Education Level: Bachelor
    Experience Required: Not Required
    Other Specification


    Job Description

    Department: BBC Media Action
    Grade: 6
    Reports To: Office Manager
    Based: Kathmandu
    Duration: 6 months fixed term contract, full time

    Job purpose

    Reporting to the Office Manager, the IT Officer will provide critical IT support to our office and production teams as our team transitions to a centralized IT support. The post-holder will be responsible for supporting BBC Media Action’s IT systems, including computers, networks, storage and internet connectivity. S/he will ensure that BBC Media Action IT operations are functioning on a daily basis and make recommendations for improvements. S/he will be a key point of contact for technology support staff in London and other countries in the region. They will manage IT contractors to provide further support as needed.

    Main duties

    • Technical advice and support
    • Provide day to day support for all BBC Media Action office IT equipment, including computers, network, storage devices, internet connectivity and printers
    • Ensure that all IT and audio equipment meet BBC safety standards and any Nepal legal requirements
    • Work with internet service providers to ensure consistent standards of service, undertake speed tests and monitor availability
    • Work with London and regional technology staff on solving internet / ISDN / satellite and other communications issues in Nepal office
    • Support production teams in live events and outside broadcasts
    • Keep apprised of IT developments in Nepal and the region and provide strategic input on office operations
    • Provide input, advice and feedback on the suitability, sustainability and use of new products and processes
    • Recognises changing priorities in the workplace and responds positively, adapting approach and methodology to tackle them
    • Actively supports the development of colleagues and the wider technology community through training, knowledge sharing, innovation and driving good practice
    • Carries out safety inspections, risk assessments and audits of technical areas and advises management of any defects, including making recommendations for improvements or controls required
    • Participate in trainings to share IT knowledge

    Essential skills and experience

    • Excellent spoken and written Nepali and English
    • Ability to technically service and support PCs, printers, scanners, including the installation of general software packages including Windows (XP, 7, Office 2010, Outlook) and anti-virus software
    • Experience of writing comprehensive technical documentation from proposals to technical design documents and user guides. Experience of training end users and of providing face to face and over the phone remote support
    • Genuine interest and enthusiasm for BBC Media Action aims and objectives
    • Ability to configure basic routers and service wireless connectivity throughout the office
    • Sound understanding of networking hardware, storage systems and backup utilities.
    • Experience providing technical support in an AV, broadcast, technology, or similar environment, either in studio or outside broadcast environment
    • High degree of self-motivation, planning and organisation, and strategic thinking
    • Excellent interpersonal skills and a demonstrated ability to lead and work effectively in team situations
    • Relevant qualifications, preferably with a technical bias e.g. electronics, media technology and/or demonstrable practical experience
    • Knowledge of current and relevant health and safety legislation particularly electrical safety

    Desirable skills and experience

    • Solid experience working with Word, Excel, and PowerPoint
    • Creative thinker able to find solutions to a variety of issues
    • Sound understanding of Nepal media environment and rural audiences

    The following competencies (behaviours and characteristics) have been identified as key to success in the job. Successful candidates are expected to demonstrate these competencies.

    Leadership: Is able to inspire and manage a team.

    Problem Solving: Is able to simplify complex problems, processes or projects into component parts, explore and evaluate them systematically. Able to identify causal relationships, and construct frameworks, for decision making and problem-solving. Transforms proposals/ideas into practical reality.

    Imagination/Creative and Strategic Thinking: Is able to transform creative ideas/impulses into practical reality. Can look at existing situations and problems in novel ways and come up with creative solutions and think strategically about how to achieve results.

    Planning and Organising: Is able to think ahead in order to establish an effective and appropriate course of action for self and others. Prioritises and plans activities taking into account all the relevant issues and factors such as deadlines, staffing and resources requirements. Ability to prioritise technical issues and resolve accordingly

    Communication: The ability to get one’s message understood clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information.

    Managing Relationships: Able to build and maintain effective working relationships with a range of people. Team working.

    Flexibility: Adapts and works effectively with a variety of situations, individuals or groups. Is able to understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change, and to change or easily accept changes in one’s own organisation or job requirements.


    Please e-mail your application to no later than December 8, 2014. Please note “IT Officer” in subject line. All applications should include a CV and a cover letter providing evidence that you have the skills and experience required for this position. Shortlisted candidates only will be contacted within 1 week of the deadline.

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