IT Assistant

Mid-Baneshwor

Key Skills: Microsoftsqlserver Microsoftwindows Computer Network Communication

This job is expired 4 years, 7 months ago

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	Microsoftsqlserver Microsoftwindows Computer Network Communication

Proven work experience as a Technical Support, Desktop Support, IT Help Desk Technician or similar role
Hands-on experience with Windows, Windows server, Microsoft SQL server
Hands-on experience with Microsoft IIS Site
Good understanding of computer systems
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software (e.g. TeamViewer)
CCNA certification will be a plus

Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Research and identify solutions to software/hardware issues and solve the same
Diagnose and troubleshoot technical issues
Responding in a timely manner to service issues and requests
Track computer system issues through to resolution, within agreed time limits
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Providing technical support across the company (this may be in person or over the phone)Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Possibly training more junior staff members
Prioritize and manage several open issues at one time
Maintain jovial relationships with clients
Document technical knowledge in the form of notes and manuals
Prepare accurate and timely reports
Ensure all issues are properly logged