Number of Vacancy: 01

Job Location: Kalanki, Kathmandu

Key Responsibilities:

• Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk
  
• Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols
  
• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems.
  
• Secure network by developing network access, monitoring, control, and evaluation; maintaining documentation.
  
• Monitor and remove virus, spyware, and other non-authorized software
  
• Update network applications as required
  
• Maintain, create and verify backups of data 
  
• Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment
• Increase efficiencies, technical ability and interpersonal skills
  

Qualifications:

• Associate’s degree in Computer Technology or related field
  
• Minimum of two (2) to four (4) years prior experience with providing workstation support
  
• The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required
  
• Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required
  
• A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality
  

Technical Skills:

• Technical implementation knowledge in the following areas: Servers, Database, Workstation Active Directory, File Sharing, Print Sharing Backup, Scheduling Switches, Routers, Modem Antivirus, Firewalls, IPS, VPN Authentication Systems Log Monitoring, Management Emails, Network Printer Troubleshooting , Door Access, Telephony, Internet Connectivity Security and Policies
  
• Documentation of IT systems, network, procedures
  
• Knowledge in implementing and supporting Mikrotik, cyberoam Cisco networking and security product.
  
• Good understanding of Delivery around Internet Service and Solutions, and Managed Services.
  
• Excellent knowledge of problem solving and troubleshooting PC hardware and software
  
• Good knowledge of Linux and windows server operating system
  
• Have strong customer service and communication skills, both written and oral
  
• A working knowledge of IT operating systems, particularly Windows, MAC, Linux

TO APPLY:

Interested candidates are requested to email their CV along with a letter of interest to [email protected]. Please mention IT Administrator in the subject line. Only shortlisted candidates will be notified.

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