Tulips Technologies

HR Software Support Officer

Tulips Technologies

HR Software Support Officer

We are a software development company with main partner from Sweden, Websearch Professionals (http://websearchpro.net), who belongs to the renowned Thinc group (http://thinccollective.se). 

Our expertise lies in high-end web development, mobile apps, and web applications. Our dedicated team of talented and passionate individuals are committed to ensuring that our customers' needs are always top priority. With their love for a good challenge, we have achieved great success in our field.

We are a software development company with main partner from Sweden, Websearch Professionals (http://websearchpro.net), who belongs to the renowned Thinc group (http://thinccollective.se). 

Our expertise lies in high-end web development, mobile apps, and web applications. Our dedicated team of talented and passionate individuals are committed to ensuring that our customers' needs are always top priority. With their love for a good …

HR Software Support Officer

Views: 707 | This job is expired 1 year ago

Basic Job Information

Job Category : IT & Telecommunication > Customer Support
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : New Baneshwor, Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Apr. 20, 2023 23:55 (1 year ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 2 years
Professional Skill Required : Self Motivation Communication Problem Solving Skills Technical Knowledge Basic Idea Of Remuneration Tax Of …
Other Specification
  • At least Bachelor's Degree holder preferably in Information Management Faculty.
  • Familiarity with HR software systems, such attendance, leave and payroll .
  • Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical users.
  • Strong technical aptitude with the ability to troubleshoot and resolve software-related issues.
  • Team builder & self-motivated 

Job Description

  • Provide technical as well as operational support and assistance to the clients through various channels, such as phone, email, and chat.
  • Troubleshoot and resolve software issues, including identifying root causes and implementing solutions.
  • Train end-users on how to effectively use HR software applications, including conducting one-on-one or group training sessions.
  • Maintain accurate documentation of technical issues, resolutions, and training materials.
  • Collaborate with cross-functional teams, especially between technical and administration, to address and resolve software-related problems or implement system enhancements.
  • Monitor and analyze HR software system performance, identify potential areas of improvement, and recommend solutions to optimize system usage.
  • Stay up-to-date with the latest HR software updates and features, and provide feedback to software vendors for continuous improvement.
  • Participate in software testing and quality assurance efforts, including identifying and reporting software bugs, and providing feedback on software usability.
  • Follow established processes and procedures for incident management, problem resolution, and change management.
  • Provide exceptional customer service and ensure timely resolution of technical issues to meet or exceed service level agreements (SLAs).

This job has expired.

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Ganapati Bhawan
Min Bhawan Main Road
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