As the HR Manager at Sumegh Holidays, you will be responsible for managing all aspects of human resources, including recruitment, employee relations, performance management, training & development, and compliance. You will play a key role in shaping the workplace culture, supporting organizational growth, and aligning HR practices with business goals.

Key Responsibilities:

• Develop and execute recruitment strategies to attract qualified candidates for roles such as Tour Experts, Ticketing Officers, and Operations Staff.
• Implement and monitor performance appraisal systems aligned with KPIs for various departments, especially the sales and tour operations teams.
• Address grievances and handle disciplinary matters in accordance with company policy and labor laws.
• Organize team-building activities and HR-driven events.
• Identify training needs for staff and coordinate relevant upskilling programs, including customer service, product knowledge, and compliance training.
• Maintain accurate employee records, contracts, and HR documentation.
• Ensure legal compliance with local labor laws and travel industry regulations.
• Align HR practices with company goals and contribute to strategic planning.
• Analyze HR metrics and make recommendations for improvements.