Khalti Digital Wallet
Information / Computer / Technology

Khalti by IME, a product of IME Khalti Ltd., is the largest digital wallet of Nepal. With almost a decade of serving digital financial services, the two wallets (IME Pay & Khalti), each with their own unique identity among Users, have come together as एक.

Khalti by IME, a unified brand merging the legacy of IME Pay and the innovation of Khalti, is an integrated payment solution for Nepal, a one-stop solution for Digital Financial Services, expanding its service from payments to smart saving, investment, credit facility & more.

Head of Customer Support & Happiness

Views: 1407 | This job is expired 5 years, 7 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Creative directions
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Bakundole, Lalitpur
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Feb. 21, 2020 23:55 (5 years, 7 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required

Other Specification

Bachelor’s degree in management preferred
Minimum of 3 years’ experience managing a large support team preferred
Good knowledge of the operation of call center system
Excellent communication skills (Both Nepali and English)
Excellent product knowledge
Excellent marketing skills
Good presentation skills

Job Description

Conduct team training related to communication skills and customer handling skills
Assure customer happiness through regular employee training and timely services to customers
Regulate merchant related product training, internal dashboards training and features, product update training and flow training
Strive to enhance Partner’s coordination and escalation
Conduct customer happiness surveys and do customer profiling
Direct, guide and manage the support team
Ensure Khalti Support team’s quality assurance
Financial Decision Making related to support
Maintain memo of all refund and other financial requests

Applying Procedure:

Interested candidates are requested to send their recently updated resume to [email protected]

Note: While sending your CV via mail please mention the position you are applying for.

OR,

This job has expired.

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