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Insurance Companies
Full Time
|Department: Digital Operations Department
Reports to: COO/DCEO/CEO (As per the Organogram)
Supervises: All Subordinates of the Digital Operation Department
Role overview:
HEI is looking for a strategic and visionary leader to Head its Digital Operations Department. The Head of Digital Operations will lead the transformation of HEI’s digital insurance platforms, services, and operational processes—shaping the next generation of digital-first insurance experiences in Nepal.
This role is responsible for end-to-end digital ecosystem management, including mobile apps, customer and agent portals, internal tools, and partner integrations. The ideal candidate combines strategic thinking with operational execution, ensuring HEI’s digital initiatives are scalable, compliant, and aligned with customer expectations and regulatory guidelines.
Education:
Experience:
Skills & Competencies:
A. Technical Skills:
B. Leadership & Soft Skills:
Key Responsibilities:
1. Digital Operations Leadership
2. Platform Management & Service Performance
3. Customer & Agent Digital Service Enablement
4. Digital Process Optimization
5. Implementation of New Digital Initiatives
6. Vendor, Partner & Technology Management
7. Data, Reporting & Analytics
8. Operational Performance & Management
9. Governance, Security & Compliance
10. Team Leadership & Capability Development
For more detailed JD, CLICK HERE.
Applying Procedure
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Apply Before: Feb 23, 2026
About the organization
Himalayan Everest Insurance Limited is a Public Limited Company incorporated in Nepal on 2045-08-08 (B.S.) under the Office of the Company Registrar, Nepal, with Registration Number 100389/045/046. The Company is licensed by the Nepal Insurance Authority to conduct Non-Life (General) Insurance business under License Number 04/050. The Company operates in compliance with the Insurance Act, prevailing Insurance Rules, directives issued by the Nepal Insurance Authority, and other applicable corporate laws and regulatory requirements of Nepal.With a proud legacy spanning over three decades, Himalayan Everest Insurance Limited has established itself as a reputed and trusted provider of General Insurance solutions in the Nepalese insurance market. Over the years, the Company has developed deep expertise in offering a comprehensive range of non-life insurance products, designed to address the diverse risk protection needs of individuals, businesses, and institutions. In a landmark development for the national insurance sector, the Company has recently successfully completed the first-ever merger in Nepal’s insurance industry. This strategic milestone has significantly enhanced the Company’s competitive strength by expanding its risk-taking capacity, market reach, product and service portfolio, talent pool, and distribution network. The merger has further reinforced Himalayan Everest Insurance Limited’s position as a leading insurer, enabling the delivery of more robust, innovative, and customer-centric insurance solutions.Guided by sound governance, regulatory compliance, and a commitment to excellence, Himalayan Everest Insurance Limited continues to play a pivotal role in supporting economic resilience and providing reliable risk protection across Nepal.
